Items related to Implementing ITIL Change And Release Management
Synopsis
ITIL (Information Technology Infrastructure Library) promises to help IT organizations streamline and integrate their operations, dramatically improving efficiency and delivering greater business value. Interest in ITIL is taking all over the world, enterprises are spending heavily on consultants to get new ITIL projects off the ground. Even so, many ITIL initiatives fail. Now, for the first time, there's a comprehensive best practice guide to succeeding with two of the most crucial and challenging parts of change and release management. This business-focused book brings together solid expertise gained from real implementations across multiple industries. Readers will discover where to invest, which traps to avoid, and how to build successful, long-term change and release management practices that deliver real return on investment. They will find detailed guidance on each process, integrated into a comprehensive roadmap for planning, implementation, and operation - a roadmap they won't find anywhere else. Using practical examples, Larry Klosterboer offers in-depth coverage of the crucial issues every implementer will issues that are often neglected in conventional discussions of ITIL. For example, readers will learn how to set a reasonable project scope, migrate data from old systems, execute a successful pilot program, and continually improve quality once ITIL practices are in place.
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- PublisherPearson Education
- Publication date2009
- ISBN 10 8131729826
- ISBN 13 9788131729823
- BindingPaperback
- LanguageEnglish
- Rating
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