Business Process Outsourcing for Strategic Advantage

 
9788174465320: Business Process Outsourcing for Strategic Advantage
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1.

K B C Saxena,Sangeeta Shah Bharadwaj
Published by Excel Books (2007)
ISBN 10: 8174465324 ISBN 13: 9788174465320
New Softcover First Edition Quantity Available: > 20
Seller:
Vikram Jain Books
(New Delhi, India)

Book Description Excel Books, 2007. Softcover. Condition: New. First edition. Business Process Outsourcing (BPO) has emerged as one of the leading business and economic issues of our time. With the focus of outsourcing moving from non-critical support to core and critical business processes, it has also become an increasingly important and complex issue for both the sourcing as well as the service-provider organizations. Unfortunately, most studies of BPO, whether by academics or by practitioners/ consultants, have focused only on one of the two sides of BPO business - either the client side or the service-provider side. This book describes a study of the BPO sector from a strategic perspective, focusing on both the BPO client as well as the service-providers. It describes the management competencies as well as the relationship management issues which need to be addressed to build a strategic partnership between the client and the service-provider, and thus bring the benefits of BPO to both of them. The book is intended for practicing managers who are involved with the BPO activities in a client or service-provider organizations, and will help them formulate and implement successful BPO strategies for gaining strategic benefits. It is based on a study of European BPO clients and Indian service-providers conducted during 2005-2006, which was funded by Commission for European Communities. Printed Pages: 180. Seller Inventory # 30270BV

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2.

K B C Saxena,Sangeeta Shah Bharadwaj
Published by Excel Books (2007)
ISBN 10: 8174465324 ISBN 13: 9788174465320
New Softcover First Edition Quantity Available: > 20
Seller:
BookVistas
(New Delhi, India)

Book Description Excel Books, 2007. Softcover. Condition: New. First edition. Business Process Outsourcing (BPO) has emerged as one of the leading business and economic issues of our time. With the focus of outsourcing moving from non-critical support to core and critical business processes, it has also become an increasingly important and complex issue for both the sourcing as well as the service-provider organizations. Unfortunately, most studies of BPO, whether by academics or by practitioners/ consultants, have focused only on one of the two sides of BPO business - either the client side or the service-provider side. This book describes a study of the BPO sector from a strategic perspective, focusing on both the BPO client as well as the service-providers. It describes the management competencies as well as the relationship management issues which need to be addressed to build a strategic partnership between the client and the service-provider, and thus bring the benefits of BPO to both of them. The book is intended for practicing managers who are involved with the BPO activities in a client or service-provider organizations, and will help them formulate and implement successful BPO strategies for gaining strategic benefits. It is based on a study of European BPO clients and Indian service-providers conducted during 2005-2006, which was funded by Commission for European Communities. Printed Pages: 180. 15 x 24 cm. Seller Inventory # 30270

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K.B.C. Saxena; S.S. Bharadwaj
Published by Excel Books (2007)
ISBN 10: 8174465324 ISBN 13: 9788174465320
New Paperback Quantity Available: 1
Seller:
Ergodebooks
(RICHMOND, TX, U.S.A.)

Book Description Excel Books, 2007. Paperback. Condition: New. Seller Inventory # DADAX8174465324

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4.

K.B.C. Saxena
Published by Excel Books
ISBN 10: 8174465324 ISBN 13: 9788174465320
New Paperback Quantity Available: 1
Seller:
Revaluation Books
(Exeter, United Kingdom)

Book Description Excel Books. Paperback. Condition: Brand New. 180 pages. 9.45x5.98x0.55 inches. In Stock. Seller Inventory # 8174465324

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5.

K.B.C. Saxena
Published by Excel Books (2007)
ISBN 10: 8174465324 ISBN 13: 9788174465320
New Paperback Quantity Available: 1
Seller:
Books Express
(Portsmouth, NH, U.S.A.)

Book Description Excel Books, 2007. Paperback. Condition: New. Ships with Tracking Number! INTERNATIONAL WORLDWIDE Shipping available. Buy with confidence, excellent customer service!. Seller Inventory # 8174465324n

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