Cases in Call Center Management

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9788179924426: Cases in Call Center Management

Talks about the strategic importance of call centers in the business world. This book examines how managements at these centers have dealt with key issues.

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Bennington Lynne de Ruyter Ko Feinberg Richard
Published by Jaico Publishing House
ISBN 10: 8179924424 ISBN 13: 9788179924426
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Book Description Jaico Publishing House. Book Condition: New. pp. 366. Bookseller Inventory # 8335635

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Richard Feinberg, Ko de Ruyter & Lynne Bennington
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Book Description Jaico Publishing House, Delhi, India. Softcover. Book Condition: New. Written by authorities in the call center industry, Cases in Call Center Management brings to light the strategic importance of call centers in todays business world. While large corporations have explicit call centers, small organizations, even if they do not designate a part of the organization as a call center, due to changing attitudes toward customer service, in practice have call centers. As interactions with customers move away from person-to-person to other interactive media options, the call center is emerging from the shadows to become a vital force for corporate marketing and communication. Cases in Call Center Management covers a gamut of topics by examining real call centers in action and how managements at those centers have dealt with key call center issues. The book is rounded out with a section on resources that will provide hundreds of ideas to accentuate your current call center. Both a practical guide and an exhaustive reference, This book is an investment in the future success of your customer service operations.Printed Pages: 366. Bookseller Inventory # 105600

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Richard Feinberg,Ko De Ruyter,Lynne Bennington
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ISBN 10: 8179924424 ISBN 13: 9788179924426
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Book Description Jaico Publishing House 0. Softcover. Book Condition: New. Written by authorities in the call center industry, Cases in Call Center Management brings to light the strategic importance of call centers in today?s business world. While large corporations have explicit call centers, small organizations, even if they do not designate a part of the organization as a call center, due to changing attitudes toward customer service, in practice have call centers. As interactions with customers move away from person-to-person to other interactive media options, the call center is emerging from the shadows to become a vital force for corporate marketing and communication. Cases in Call Center Management covers a gamut of topics by examining real call centers in action and how managements at those centers have dealt with key call center issues. The book is rounded out with a section on resources that will provide hundreds of ideas to accentuate your current call center. Both a practical guide and an exhaustive reference, This book is an investment in the future success of your customer service operations. Printed Pages: 366. Bookseller Inventory # 109556

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Richard Feinberg, Ko de Ruyter & Lynne Bennington
Published by JAICO
ISBN 10: 8179924424 ISBN 13: 9788179924426
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Book Description JAICO. Book Condition: New. Bookseller Inventory # JAICO-9788179924426

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Richard Feinberg,Ko De Ruyter,Lynne Bennington
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Book Description Jaico Publishing House 0. Softcover. Book Condition: New. Written by authorities in the call center industry, Cases in Call Center Management brings to light the strategic importance of call centers in todayâs business world. While large corporations have explicit call centers, small organizations, even if they do not designate a part of the organization as a call center, due to changing attitudes toward customer service, in practice have call centers. As interactions with customers move away from person-to-person to other interactive media options, the call center is emerging from the shadows to become a vital force for corporate marketing and communication. Cases in Call Center Management covers a gamut of topics by examining real call centers in action and how managements at those centers have dealt with key call center issues. The book is rounded out with a section on resources that will provide hundreds of ideas to accentuate your current call center. Both a practical guide and an exhaustive reference, This book is an investment in the future success of your customer service operations. Printed Pages: 366. Bookseller Inventory # 109556

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Richard Feinberg, Ko de Ruyter & Lynne Bennington
Published by JAICO
ISBN 10: 8179924424 ISBN 13: 9788179924426
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Book Description JAICO. Book Condition: New. Bookseller Inventory # JAICO-9788179924426

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Richard Feinberg, Ko de Ruyter & Lynne Bennington
ISBN 10: 8179924424 ISBN 13: 9788179924426
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University Bookstore
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Book Description Book Condition: New. This is Brand NEW. Bookseller Inventory # jaico-own-231117-6058

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