Anjan Chatterjee, CMD, Specialty Restaurants Ltd on 'The Waiter' - Light reading and potent learning that s The Waiter . It enlightens but never sermonises. Dominic disarms you with his candid sharing his ego, temptation to cheat, his over smart ways, his know-it-all attitude... He stirs you by sharing accounts of people that touched, inspired and changed him. He s unapologetic when he admonishes about the perils of negative attitude and behaviour. His plain speak is refreshing. And each experience ends with the lesson learnt by him which we could all learn from. Dominic goes a step further by providing motivation to apply the learning. The Waiter is recommended reading for those in the service industry at large and customer care in particular. It demonstrates how to care for an organisation s most valuable asset customers, clients, guests for in the end, they re the ones that make or break your business enterprise.
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Dominic CostaBir, Director, Hospitality Training Institute India Pvt Ltd, an entrepreneur from the age of 10, is an alumnus of IHM, Mumbai, 1990. His first 12 years in hospitality were spent in industrial canteens and party catering. Simultaneously, he ran Dine-A-Mite Caterers and consulted for VSNL's canteen, standalone restaurants and handled Annapurna Mahila Mandal's (AMM) catering operations served 5,000 to 20,000 meals per day. Dominic enjoyed the learning experience crisis management, man management, sales and marketing, after sales service, decision-making and problem solving.
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