Items related to IT Service Management: An Introduction
An introduction to IT service management as well as an introduction to the books in the IT infrastructure library, this manual also serves as a test preparation guide to the Foundation Certificate exam on IT service management. Based on the latest edition of the ITIL books on service support and service delivery, the text encourages discussion and comparison of best practices based on IT managers' own experiences.
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About the Author:
Jan van Bon, founder of the IT Service Management Forum in the Netherlands, is chief editor of ITSMF publications and currently manages ITSM PORTAL, the only Internet portal on IT Service Management.
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- PublisherVan Haren Pub
- Publication date2005
- ISBN 10 9077212280
- ISBN 13 9789077212288
- BindingPaperback
- Edition number2
- Number of pages208
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IT SERVICE MANAGEMENT: AN INTROD
Published by
Van Haren Pub
(2005)
ISBN 10: 9077212280
ISBN 13: 9789077212288
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It Service Management: An Introduction Based on ITIL 2004
Published by
Van Haren Pub
(2005)
ISBN 10: 9077212280
ISBN 13: 9789077212288
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Softcover
Quantity: 1
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Book Description Condition: New. Seller Inventory # RCBF--0161
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