Six Sigma for IT Management - A Pocket Guide (ITSM Library Pocket Series) (ITSM Library Pocket Books)

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9789087530297: Six Sigma for IT Management - A Pocket Guide (ITSM Library Pocket Series) (ITSM Library Pocket Books)

'Six Sigma for IT Management - A Pocket Guide' provides a methodology for continuous process improvement by reducing the amount of variation in process outcomes. It has become a key element of Total Quality Management (TQM) initiatives. This pocket guide analyses the elements within each process, identifying the critical characteristics, defining and mapping the related processes, understanding the capability of each process, discovering the weak links and then upgrading the capability of the process. It also sets out information on using the Six Sigma approach successfully in IT service organisations to ensure better business outcomes, focusing on practical implementation issues of using Six Sigma together with ITIL and other general IT process improvements.

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Sven Den Boer
Published by Van Haren Publishing, Netherlands (2007)
ISBN 10: 9087530293 ISBN 13: 9789087530297
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Book Description Van Haren Publishing, Netherlands, 2007. Paperback. Book Condition: New. 155 x 102 mm. Language: English . Brand New Book. Six Sigma provides a quantitive methodology of continuous (process) improvement and cost reduction, by reducing the amount of variation in process outcomes. The production of a product, be it a tangible product like a car or a more abstract product like a service, consists of a series of processes. All processes consist of a series of steps, events, or activities. Six Sigma measures every step of the process by breaking apart the elements within each process, identifying the critical characteristics, defining and mapping the related processes, understanding the capability of each process, discovering the weak links, and then upgrading the capability of the process. It is only by taking these steps that a business can raise the high-water mark of its performance. IT is now a fundamental part of business and business processes; this book demonstrates how IT can be made to work as an enabler to better business processes, and how the Six Sigma approach can be used to provide a consistent framework for measuring process outcomes. ITIL defines the what of Service Management; Six Sigma defines the how of process improvement; together they are a perfect fit of improving the quality of IT service delivery and support. The Six Sigma approach also provides measures of process outcomes, and prescribes a consistent approach in how to use these metrics. This Pocket guide, provides a coherent view and guidance for using the Six Sigma approach successfully in IT service organisations. It particularly aims to merge ITIL and Six Sigma into a single approach for continuous improvement of IT service organizations. Bookseller Inventory # AAZ9789087530297

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Sven Den Boer, ItSMF - The IT Service Management Forum
Published by Van Haren Publishing, Netherlands (2007)
ISBN 10: 9087530293 ISBN 13: 9789087530297
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Book Description Van Haren Publishing, Netherlands, 2007. Paperback. Book Condition: New. 155 x 102 mm. Language: English . Brand New Book. Six Sigma provides a methodology for continuous process improvement, by reducing the amount of variation in process outcomes, and it has become a key element of Total Quality Management (TQM) initiatives. It analyses the elements within each process, identifying the critical characteristics, defining and mapping the related processes, understanding the capability of each process, discovering the weak links and then upgrading the capability of the process. This pocket guide sets out information on using the Six Sigma approach successfully in IT service organisations to ensure better business outcomes, focusing on practical implementation issues of using Six Sigma together with ITIL and other general IT process improvements. Bookseller Inventory # AAZ9789087530297

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Sven den Boer,Rajeev Andharia,Melvin Harteveld,Linh Chi Ho,Patrick L Musto,Slivia Prickel,Jan van Bon,Tieneke Verheijen,Jayne WIlkinson
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ISBN 10: 9087530293 ISBN 13: 9789087530297
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Book Description Van Haren Publishing 2007-08-03, 2007. Book Condition: New. Brand new book, sourced directly from publisher. Dispatch time is 24-48 hours from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely. Bookseller Inventory # NU-GRD-05120536

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Sven Den Boer
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Book Description van Haren Publishing. Paperback. Book Condition: new. BRAND NEW, Six Sigma for IT Management: A Pocket Guide, Sven Den Boer, Six Sigma provides a quantitive methodology of continuous (process) improvement and cost reduction, by reducing the amount of variation in process outcomes. The production of a product, be it a tangible product like a car or a more abstract product like a service, consists of a series of processes. All processes consist of a series of steps, events, or activities. Six Sigma measures every step of the process by breaking apart the elements within each process, identifying the critical characteristics, defining and mapping the related processes, understanding the capability of each process, discovering the weak links, and then upgrading the capability of the process. It is only by taking these steps that a business can raise the 'high-water mark' of its performance. IT is now a fundamental part of business and business processes; this book demonstrates how IT can be made to work as an enabler to better business processes, and how the Six Sigma approach can be used to provide a consistent framework for measuring process outcomes. ITIL defines the 'what' of Service Management; Six Sigma defines the 'how' of process improvement; together they are a perfect fit of improving the quality of IT service delivery and support. The Six Sigma approach also provides measures of process outcomes, and prescribes a consistent approach in how to use these metrics. This Pocket guide, provides a coherent view and guidance for using the Six Sigma approach successfully in IT service organisations. It particularly aims to merge ITIL and Six Sigma into a single approach for continuous improvement of IT service organizations. Bookseller Inventory # B9789087530297

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Sven den Boer, itSMF - The IT Service Management Forum
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Book Description van Haren Publishing 2007-04-01, 2007. paperback. Book Condition: New. Bookseller Inventory # 9789087530297

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Sven den Boer, itSMF - The IT Service Management Forum
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Book Description Paperback. Book Condition: New. Not Signed; Six Sigma provides a methodology for continuous process improvement, by reducing the amount of variation in process outcomes, and it has become a key element of Total Quality Management (TQM) initiatives. It analyses the elements within each process, identifying the critical characteristics, definin. book. Bookseller Inventory # ria9789087530297_rkm

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Boer, Sven Den
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Book Description van Haren Publishing. Book Condition: New. 2007. Paperback. This Pocket Book provides a coherent view and guidance for using the Six Sigma approach successfully in IT service organizations. It aims to merge ITIL and Six Sigma into a single approach for continuous improvement of IT service organizations. Series: Best Practice Series. Num Pages: 166 pages, colour illustrations, colour tables, figures. BIC Classification: JNT; KJM. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 162 x 136 x 13. Weight in Grams: 166. . . . . . Books ship from the US and Ireland. Bookseller Inventory # V9789087530297

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Boer, Sven Den
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Book Description van Haren Publishing, 2007. Book Condition: New. 2007. Paperback. This Pocket Book provides a coherent view and guidance for using the Six Sigma approach successfully in IT service organizations. It aims to merge ITIL and Six Sigma into a single approach for continuous improvement of IT service organizations. Series: Best Practice Series. Num Pages: 166 pages, colour illustrations, colour tables, figures. BIC Classification: JNT; KJM. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 162 x 136 x 13. Weight in Grams: 166. . . . . . . Bookseller Inventory # V9789087530297

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itSMF - the IT Service Management Forum
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