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'Six Sigma for It Management - A Pocket Guide' provides a methodology for continuous process improvement by reducing the amount of variation in process outcomes. It has become a key element of Total Quality Management (Tqm) initiatives. This pocket guide analyses the elements within each process, identifying the critical characteristics, defining and mapping the related processes, understanding the capability of each process, discovering the weak links and then upgrading the capability of the process. It also sets out information on using the Six Sigma approach successfully in It service organisations to ensure better business outcomes, focusing on practical implementation issues of using Six Sigma together with Itil and other general It process improvements.
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Book Description Van Haren Publishing, 2007. Condition: New. book. Seller Inventory # M9087530293
Book Description Van Haren Publishing, 2007. Paperback. Condition: New. Seller Inventory # DADAX9087530293
Book Description The Stationery Office/Tso, 2007. Paperback. Condition: Brand New. 161 pages. 6.25x4.25x0.50 inches. In Stock. Seller Inventory # zk9087530293
Book Description Van Haren Publishing, 2007. Paperback. Condition: New. Never used!. Seller Inventory # P119087530293
Book Description Condition: New. New. Seller Inventory # S-9087530293