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The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3 . A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. What are the key service management processes? What is the lifecycle approach?
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Book Description Van Haren Publishing, 2008. Paperback. Condition: New. Brand New!. Seller Inventory # VIB9087531281
Book Description Van Haren Publishing, 2008. Paperback. Condition: New. Never used!. Seller Inventory # P119087531281
Book Description Van Haren Publishing, 2008. Condition: New. book. Seller Inventory # M9087531281