Continual Service Improvement Based on ITIL V3: A Management Guide (Best Practice (Van Haren Publishing))

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9789087531287: Continual Service Improvement Based on ITIL V3: A Management Guide (Best Practice (Van Haren Publishing))
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The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3 . A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. What are the key service management processes? What is the lifecycle approach?

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Bon, Jan Van
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