ABC of ICT - Card Deck (Best Practice) (Best Practice (Van Haren Publishing))

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9789087531386: ABC of ICT - Card Deck (Best Practice) (Best Practice (Van Haren Publishing))

A new approach to dry and formal training and change programs; this card deck makes strong and sound points with a humorous pack of cards.

Designed and drawn by Paul Wilkinson and Jan Schilt, well-known and respected throughout the world for their GamingWorks products.

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Review:

"Any IT Service Management initiative that doesn't address ABC is bound for failure, Any educational institute wanting to give people the capabilities and knowledge for successfully deploying ITIL should use the ABC cards to support the necessary discussion in training modules leading up to formal certification."

"When organizing an improvement workshop it helps to list issues and to prioritize them. Participants often find it difficult to be complete in this. The ABC Cards provide a complete list of all things that could go wrong. People can instantly recognize issues and pick the cards that apply to them and provide examples of attitude and behavior. It speeds up the process and helps everyone involved to name the issues that really inhibit successfull ITSM." --Maarten Bordewijk, Getronics-PinkRoccade, senior ITIL trainer, Netherlands

"This card game is a valuable instrument for training and consulting companies like service Management art. Because it is easier to point out worse practices. I use some of the cards in training or consulting sessions. The moment I see the behavior I take out the card and put it on the table, so we can have a discussion around it. It is much more powerful than addressing it verbally…Great job GamingWorks, it is just a great product to address issues." --Peter Lijnse, Director Service Management Art, Canada

"Any IT Service Management initiative that doesn't address ABC is bound for failure, Any educational institute wanting to give people the capabilities and knowledge for successfully deploying ITIL should use the ABC cards to support the necessary discussion in training modules leading up to formal certification."

"When organizing an improvement workshop it helps to list issues and to prioritize them. Participants often find it difficult to be complete in this. The ABC Cards provide a complete list of all things that could go wrong. People can instantly recognize issues and pick the cards that apply to them and provide examples of attitude and behavior. It speeds up the process and helps everyone involved to name the issues that really inhibit successfull ITSM." --Maarten Bordewijk, Getronics-PinkRoccade, senior ITIL trainer, Netherlands

"This card game is a valuable instrument for training and consulting companies like service Management art. Because it is easier to point out worse practices. I use some of the cards in training or consulting sessions. The moment I see the behavior I take out the card and put it on the table, so we can have a discussion around it. It is much more powerful than addressing it verbally…Great job GamingWorks, it is just a great product to address issues." --Peter Lijnse, Director Service Management Art, Canada

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