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At America's Service: How Your Company Can Join the Customer Service Revolution

Karl Albrecht

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ISBN 10: 0446393169 / ISBN 13: 9780446393164
Published by Grand Central Publishing, 1992
New Condition: New Soft cover
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Bibliographic Details

Title: At America's Service: How Your Company Can ...

Publisher: Grand Central Publishing

Publication Date: 1992

Binding: Paperback

Book Condition: New

Edition: Warner Books ed.

About this title


From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more.

About the Author:

Karl Albrecht is a management consultant, speaker, researcher, and a prolific author. During his twenty-year career, he has established an impressive reputation for pioneering new ideas that contribute to great organizational and individual effectiveness. He has written seventeen books on various aspects of business including the bestselling "Service America!, At America's Service, " and "Service Within." He is chariman of The TQS Group, Inc., a Chicago based consulting firm that implements his Total Quality Service approach to business performance.

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