Signed Copy . Signed/Inscribed by author on title page. Bookseller Inventory #
Synopsis: Winner, Grand Prize Integrity Award, 2010 International Book Awards!
We all make mistakes in life, at home and at work. We hurt others by lying, procrastinating, breaking our promises, or by saying something unkind to someone else.
The secret, when you make a mistake, is to apologize, but many people do not know when or how to say they are sorry. Unless you are prepared to change jobs on a regular basis, and replace your friends or even your spouse every few years, learning how to apologize is an essential skill at work, at home, and in life. This book will help you do just that.
In The Art of the Apology: How to Apologize Effectively to Practically Anyone, written by attorney and ethics expert Lauren Bloom, you will learn:
-- The Six Essential Elements of an Effective Apology
-- The Best Timing for Your Apology
-- How to Apologize at Work, and to Your Loved Ones
-- Apologizing to Clients and Customers and Why Your Lawyer May Tell You Not To!
-- The 12 Most Common Ways to Botch an Apology
-- What You Should Do When You Can't Apologize
-- What to Do When You ve Really Blown It
-- How to Accept an Apology
-- How to Create an Apology-Friendly Workplace
Bloom's straightforward apology advice and practical guidance will help you make more effective apologies whenever you need to do so. The Art of the Apology is destined to become a classic reference for business and personal etiquette.
About the Author:
Lauren Bloom is a Washington, DC attorney and the CEO of Elegant Solutions Consulting, a consulting firm dedicated to helping professionals, business and association management executives build trust with their clients, customers and members by walking the ethics talk in their daily practices.
She is the author of the The Art of the Apology How to Apologize Effectively to Practically Anyone.
Lauren received her undergraduate degree from Yale College and her J.D. from the Columbus School of Law, Catholic University of America. She also holds an advanced degree in Labor Law with distinction from Georgetown Law Center. Lauren is a Certified Compliance and Ethics Professional, by the Society of Corporate Compliance and Ethics in Minneapolis, MN. She serves on the Boards of Directors of the Institute of Management Consultants USA and a local community theatre troupe, and appears regularly in films and professional and community theatre productions around the greater Washington, D.C. area. Lauren resides in Springfield, Virginia.
Title: The Art of the Apology
Publisher: Green Angel Media
Book Condition: As New
Book Description Green Angel Media, 2008. Book Condition: Very Good. Great condition for a used book! Minimal wear. Bookseller Inventory # GRP78042214
Book Description Green Angel Media, 2008. Paperback. Book Condition: Very Good. Bookseller Inventory # P020980084873
Book Description Green Angel Media, 2008. Paperback. Book Condition: Like New. Almost new condition. Bookseller Inventory # P010980084873
Book Description Green Angel Media, 2008. Paperback. Book Condition: New. Never used!. Bookseller Inventory # P110980084873
Book Description Green Angel Media, 2008. Paperback. Book Condition: Good. Ships with Tracking Number! INTERNATIONAL WORLDWIDE Shipping available. May not contain Access Codes or Supplements. Buy with confidence, excellent customer service!. Bookseller Inventory # 0980084873