Very Good copy, cover and pages show some wear from reading and storage. Binding may have light creases. Lots of life left in these pages. Bookseller Inventory #
Synopsis: We live in an age of rapid change and instant communication. We also live in a Culture of Blame and Disrespect in which emails, social media posts, and personal attacks are on the increase. We must learn to respond to people who communicate this way -- people with high-conflict personalities. A BIFF response can be applied in any communication anywhere - on the Internet, in a letter or in person. It can be used at work, earning you respect and success. It can help you get along with difficult family members, friends, neighbors and others anywhere in your life. BIFF was designed to protect you and your reputation by responding quickly and civilly to people who treat you rudely - while being reasonable in return. BIFF stands for Brief, Informative, Friendly and Firm. A BIFF response is easy to remember, but hard to do. It takes practice! This little book gives over 20 examples of BIFF responses for all areas of life - plus additional tips to help you deal with high-conflict people anywhere.
Title: BIFF: Quick Responses to High Conflict ...
Publisher: HCI Press
Book Condition: VERY GOOD
Book Description HCI Press, 2011. Paperback. Book Condition: Used: Very Good. Book is in very good condition with minor wear to cover, tight binding. Text is clean of any markings, writing, or highlighting. Bookseller Inventory # 1707220090
Book Description Paperback. Book Condition: Good. GOOD Condition -- Book has visible wear with highlightings and writings inside -- Overall in GOOD & readable condition -- Book ONLY -- Does NOT INCLUDE supplementary materials or accessories such as CD, DVD, access code etc. -- Great DEAL !! Fast Shipping -- Friendly Customer Service -- Buy with Confidence!. Bookseller Inventory # RP1936268353GO
Book Description Paperback. Book Condition: Very Good. VERY GOOD condition -- Slightly used book with little highlights and markings inside -- Minor cover wear -- Book Only -- Great DEAL !! Fast Shipping -- Friendly Customer Service -- Buy with Confidence!. Bookseller Inventory # RP1936268353VG
Book Description HCI Press, 2011. Paperback. Book Condition: New. Bookseller Inventory # DADAX1936268353
Book Description HCI Press, 2011. Book Condition: very good. Gently used. Expect delivery in 2-3 weeks. Bookseller Inventory # 9781936268351-3
Book Description HCI Press, 2011. Paperback. Book Condition: Very Good. Great condition with minimal wear, aging, or shelf wear. Bookseller Inventory # P021936268353
Book Description HCI Press, 2011. Paperback. Book Condition: Like New. Almost new condition. Bookseller Inventory # P011936268353
Book Description HCI Press, 2011. Paperback. Book Condition: New. Never used!. Bookseller Inventory # P111936268353
Book Description HCI Press, 2011. Paperback. Book Condition: Good. First. Ships with Tracking Number! INTERNATIONAL WORLDWIDE Shipping available. May not contain Access Codes or Supplements. Buy with confidence, excellent customer service!. Bookseller Inventory # 1936268353