Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service

Davis, Jeannie

ISBN 10: 0944918042 / ISBN 13: 9780944918043

Published by Now Hear This Inc, 2003

About this Item

In shrink wrap. Looks like an interesting title!

Seller Inventory # Q-0944918042

Bibliographic Details

• Title: Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service
• Publisher: Now Hear This Inc
• Publication Date: 2003
• Language: English
• ISBN 10: 0944918042
• ISBN 13: 9780944918043
• Binding: paperback
• Condition: New
• Weight: 13 ounces

About this title

Synopsis

This tutorial offers help to improve every telephone interaction a company has with its valued customers. Drawn from Davis' experiences, the book includes exercises, stories and examples of how attitude, telephone etiquette, communication styles and listening skills impact the bottom line.

About the Author

Jeannie Davis

Professional speaker, trainer and award-winning author of Beyond "Hello": A Practical Guide For Excellent Telephone Communication and Quality Customer Service (ISBN 0-944918-04-2).

An expert in telephone communication and customer service, Jeannie has worked with many Fortune 500 companies and trained thousands of people to maximize the power of their #1 business communication tool. Her customer-service-oriented telephone skills training programs include workshops, seminars and keynote presentations beneficial to organizations and associations throughout the U.S. Program participants around the country recognize her genuine passion for encouraging people to make beneficial changes-and showing them how to do it.

Jeannie is a member of the National Speakers Association and its Colorado Chapter. The diversity of her clients and audiences demonstrates the value of professional telephone skills training for businesses where oral communication is a major requisite for success. Her client list includes: BlueCross BlueShield, Federal Reserve Bank, Lucent Technologies, Norwest Banks, Group Health Cooperative, Johns Manville Corporation, Carlson Wagonlit Travel, IKON Management Solutions and TCI Communications.