Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service

This tutorial offers help to improve every telephone interaction a company has with its valued customers. Drawn from Davis' experiences, the book includes exercises, stories and examples of how attitude, telephone etiquette, communication styles and listening skills impact the bottom line.

Jeannie Davis

Professional speaker, trainer and award-winning author of Beyond "Hello": A Practical Guide For Excellent Telephone Communication and Quality Customer Service (ISBN 0-944918-04-2).

An expert in telephone communication and customer service, Jeannie has worked with many Fortune 500 companies and trained thousands of people to maximize the power of their #1 business communication tool. Her customer-service-oriented telephone skills training programs include workshops, seminars and keynote presentations beneficial to organizations and associations throughout the U.S. Program participants around the country recognize her genuine passion for encouraging people to make beneficial changes-and showing them how to do it.

Jeannie is a member of the National Speakers Association and its Colorado Chapter. The diversity of her clients and audiences demonstrates the value of professional telephone skills training for businesses where oral communication is a major requisite for success. Her client list includes: BlueCross BlueShield, Federal Reserve Bank, Lucent Technologies, Norwest Banks, Group Health Cooperative, Johns Manville Corporation, Carlson Wagonlit Travel, IKON Management Solutions and TCI Communications.