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A CQI System for Healthcare

Tim Mannello

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ISBN 10: 0527762903 / ISBN 13: 9780527762902
Published by Productivity Press, 1995
Used Condition: Used: Good Hardcover
From Ergodebooks (RICHMOND, TX, U.S.A.)

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Bibliographic Details

Title: A CQI System for Healthcare

Publisher: Productivity Press

Publication Date: 1995

Binding: Hardcover

Book Condition:Used: Good

About this title

Synopsis:

The Williamsport Hospital and Medical Center (now part of the Susquehanna Health System [SHS]) created a thriving organization-wide continuous improvement (CQI) system and was the recipient of the 1993 Commitment to Quality Award. Williamsport's success story is shared in this book, told engagingly by the champion of the initiative.

Many of the resources contributing to that success are included to give readers a practical foundation for their own CQI development. These include:

* The content listing of The Williamsport Hospital's CQI Reference Manual. ,BR> * Curriculum outlines for the managerial leadership and other quality-related courses.
* A matrix of training showing quality outcomes, required capability, and frequency and length of course.
* Guidelines for Cycle of Service teams, Departmental CQI teams, CQI Swat Teams, and Spin-off CQI teams.
* Human resources climate assessment.
* Sample patient management guidelines.

Readers will learn how the system works on a daily basis and how it has allowed the facility to adapt in today's turbulent healthcare environment.

About the Author:

Tim Mannello is senior vice-president of management and organizational development for SHS. From 1984 to 1994 he was vice-president of human resources at The Williamsport Hospital.

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