Call Center 100 Success Secrets: The Complete Guide to Starting, Running, and Improving Your Call Center, Bridging.

Blokdijk, Gerard

Published by Emereo Pty Ltd, 2007
ISBN 10: 0980459923 / ISBN 13: 9780980459920
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Synopsis: Call Center 100 Success Secrets There has never been a CALL CENTER manual like this. 100 Success Secrets is not about the ins and outs of the CALL CENTER. Instead, it answers the top 100 questions that we are asked and those we come across in forums, our consultancy and education programs. It tells you exactly how to deal with those questions, with tips that have never before been offered in print. This book is also not about a CALL CENTER's best practice and standards details. Instead it introduces everything you want to know to be successful with and in a CALL CENTER. Some of the contents: The Difference Between an Advanced Call Center and A Large Call Center What Does an Appointment Set...

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Title: Call Center 100 Success Secrets: The ...
Publisher: Emereo Pty Ltd
Publication Date: 2007
Binding: Paperback
Book Condition: Used: Good

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Blokdijk, Gerard
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ISBN 10: 0980459923 ISBN 13: 9780980459920
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Book Description Emereo Pty Ltd. Paperback. Book Condition: New. Paperback. 172 pages. Dimensions: 8.7in. x 6.0in. x 0.6in.Addresses the top 100 consultancy and education forum questions, with tips and success factors on success with and in Call Centre customer service, help desk and telemarketing roles and environments. This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Paperback. Bookseller Inventory # 9780980459920

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