The Call Center Dictionary : The Complete Guide to Call Center and Help Desk Technology and Operations

Keith Dawson; Madeline Bodin

Published by C M P Books, 1999
ISBN 10: 1578200431 / ISBN 13: 9781578200436
Used / Paperback / Quantity Available: 0
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Only slightly differentiated from a new book. Undamaged cover and spine. Pages may display light wear but no marks. Bookseller Inventory # G1578200431I2N00

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Synopsis: This work covers the broad range of call centre terminology from telecommunications and computer programming to marketing, management and customer service. It not only tells what each technology is, but also how it can help improve relationships with customers.

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Bibliographic Details

Title: The Call Center Dictionary : The Complete ...
Publisher: C M P Books
Publication Date: 1999
Binding: Paperback
Book Condition: As New

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