Gently used. Expect delivery in 2-3 weeks. Bookseller Inventory #
Synopsis: Internet transactions offer customers convenience but remote trading has its price: customers feel much less loyalty to individual companies and the loss of face-to-face contact can result in poor or non-existent customer service. The Call Centre Customer Care Pocketbook addresses these issues, and looks at how to retain customer loyalty and offer good service in the digital age.
About the Author: Mike has been a training professional for 25 years, with 20 of those as a consultant. His assignments have involved him in projects within the private and public sectors and charitable institutions. Adrian has extensive experience in information technology and outsourcing. He is also a member of the Institute of d/directors Keith along with his wife, Sian, formed Positive Perspectives. Their team of consultants specialise in on-to-one executive coaching and designing and delivering a wide range of training programmes, tailored to the individual.
Title: The Call Centre Customer Care Pocketbook (...
Publisher: Management Pocketbooks
Publication Date: 2005
Book Condition: very good
Book Description Management Pocketbooks, 2005. Book Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. With usual stamps and markings, In good all round condition. Bookseller Inventory # 5668490
Book Description Hardback. Book Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Bookseller Inventory # GOR001759441
Book Description Management Pocketbooks, 2005. Paperback. Book Condition: New. Bookseller Inventory # DADAX1903776333
Book Description Management Pocketbooks, 2005. Paperback. Book Condition: New. Never used!. Bookseller Inventory # P111903776333
Book Description Management Pocketbooks, 2005. Paperback. Book Condition: Good. Ships with Tracking Number! INTERNATIONAL WORLDWIDE Shipping available. May not contain Access Codes or Supplements. Buy with confidence, excellent customer service!. Bookseller Inventory # 1903776333