The Call Centre Customer Care Pocketbook (Pocketbooks)

Mike Applegarth, Keith Posner, Adrian Guttridge

Published by Management Pocketbooks, 2005
ISBN 10: 1903776333 / ISBN 13: 9781903776339
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Synopsis: Internet transactions offer customers convenience but remote trading has its price: customers feel much less loyalty to individual companies and the loss of face-to-face contact can result in poor or non-existent customer service. The Call Centre Customer Care Pocketbook addresses these issues, and looks at how to retain customer loyalty and offer good service in the digital age.

About the Author: Mike has been a training professional for 25 years, with 20 of those as a consultant. His assignments have involved him in projects within the private and public sectors and charitable institutions. Adrian has extensive experience in information technology and outsourcing. He is also a member of the Institute of d/directors Keith along with his wife, Sian, formed Positive Perspectives. Their team of consultants specialise in on-to-one executive coaching and designing and delivering a wide range of training programmes, tailored to the individual.

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Title: The Call Centre Customer Care Pocketbook (...
Publisher: Management Pocketbooks
Publication Date: 2005
Book Condition: very good

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Michael Applegarth
Published by Management Pocketbooks (2005)
ISBN 10: 1903776333 ISBN 13: 9781903776339
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Book Description Management Pocketbooks, 2005. Paperback. Book Condition: Good. Ships with Tracking Number! INTERNATIONAL WORLDWIDE Shipping available. May not contain Access Codes or Supplements. Buy with confidence, excellent customer service!. Bookseller Inventory # 1903776333

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