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The Certified Quality Manager Handbook - 2nd edition with Supplement

Okes, Duke, and Russell T. Westcott (edited by)

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ISBN 10: 0873894871 / ISBN 13: 9780873894876
Published by ASQ Quality Press, 2000
Used Condition: Near Fine Hardcover
From Royal Oak Bookshop (Front Royal, VA, U.S.A.)

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About this Item

490 pages, figures, tables, appendix, glossary, index, laminated paper over boards. The supplement is laid in and is 23 pages of sample exam questions with card cover and stapled binding in fine condition. One corner and spine bottom bumped, otherwise fine, text fine, in stock. Bookseller Inventory # 701900

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Bibliographic Details

Title: The Certified Quality Manager Handbook - 2nd...

Publisher: ASQ Quality Press

Publication Date: 2000

Binding: Hardcover

Book Condition:Near Fine

About this title


Completely updated to reflect the changes in the 2000 Body of Knowledge, The Certified Quality Manager Handbook, Second Edition is the most complete reference on quality management available. Written by a team of qualified experts with decades of experience, this book provides a thorough understanding of the principles, terms and concepts of quality management. The new second edition contains practical examples from many different industries and organizations, including manufacturing, health care, government, education and the service industries.

In addition to being a great reference on quality management, The Certified Quality Manager Handbook, Second Edition is the most comprehensive preparatory guide for the Certified Quality Manager's Exam. Containing a copy of the newly updated Body of Knowledge and an extensive glossary of terms, this book will help anyone effectively study for the CQMgr exam. The supplemental section contains sample test questions similar to those on the actual exam.

About the Author:

Duke Okes, CQE, CQA, CQMgr, is a certified management consultant who works with quality managers and senior executives to help them implement change in their organizations. He is an ASQ Fellow and has been active within the ASQ Quality Management Division, teaching courses on quality management, developing the CQMgr refresher course, and contributing to the first edition of the Certified Quality Manager Handbook. Okes is also a former university professor in statistical quality control.

Russell T. Westcott, CQA, CQMgr, president of R.T. Westcott & Associates (est. 1979), guides smaller companies in strategic planning, establishing ISO 9000 based quality systems and in preparing applications for Baldrige-type awards. Westcott previously worked as a director of human resources, an internal consultant, and as the project manager of a successful 3-year improvement project. He is a frequent speaker and writer on quality management topics, an instructor for the ASQ-Quality Management Division's Certified Quality Manager Refresher course and ASQ's Quality 101 course.

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