Check In; Check Out: Managing Hotel Operations

Vallen, Gary K.; Vallen, Jerome J.

Published by Prentice Hall, 2004
ISBN 10: 0131126822 / ISBN 13: 9780131126824
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0131126822 markings, scratches or back pack wears. Availability of CDs or other resource materials not guarranteed. This book may be an Instructor's edition. Bookseller Inventory # VBBUS644

About this title:

Synopsis: For courses in Hotel Front Office Management. The leader in rooms management education and job-training for over two decades. This text provides exceptionally complete coverage of the hotel's front office and all of the support positions that make it work-from the global reservation network, to legal concerns, sales and marketing techniques, management issues, room rate formulas, and control and oversight. The seventh edition of Check-In; Check-Out focuses on the broad view of lodging management and all that it entails. In a sequence that follows the flow of most guests-reservation, arrival, billing, departure, auditing and accounting-the book treats both the how (e.g., completing a reg. card) and the why (e.g., yield management) while keeping students abreast of the trends currently affecting the industry.

From the Back Cover:

Check-In Check-Out has been a mainstay text for hotel educators, and a reference source for industry professionals, for over 30 years.

Frequent revisions by the authors—a father-and-son team—have kept the book current and complete. Both bring a depth of professional and educational experiences to the seventh edition.

Among the many features of the latest revision are:
  • Comprehensive treatments of central and global reservation systems
  • Over 4,000, cross-referenced listings in the index
  • Revised folio explanations that accommodate both accountants and non-accountants
  • Many carefully selected photographs and exhibits illustrating the textual material
  • Coverage of industry issues not found in any other texts
  • End-of-chapter questions and answers, problems, Web sites, and tidbits
  • A complete glossary; a book in itself
  • Application of yield management to a rapidly changing industry
  • Recognition of the many third parties with whom the industry must deal
  • Emphasis on the role of sleep, including beds and bedding, as the real product of lodging management
  • Special attention to the organizational changes that have taken place in hotelkeeping
  • Distinct outline headings to improve readability and comprehension
  • Historical perspective that locates issues within the framework of operations
  • Use of professional vocabulary
  • Explanation of the importance of brands and branding
  • Special topics such as franchising, room taxes, and timesharing along with other important issues facing the lodging executive
  • Description of the impact of electronic communication on hotel management

"About this title" may belong to another edition of this title.

Bibliographic Details

Title: Check In; Check Out: Managing Hotel ...
Publisher: Prentice Hall
Publication Date: 2004
Binding: Hardcover
Book Condition: Fine
Edition: Teacher's Edition

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