Check-In, Check-Out, Second Canadian Edition, is a Canadian text for front office operations courses that assumes little prior industry experience for college students. Based on a cycle of chapters that walk a student through a hotel operation in the same sequence as a guest encounters a hotel, Vallen, Vallen and Robinson provide the essentials of successful lodging management. Now features a new housekeeping chapter (Chapter 3), end of chapter case studies , and n ew virtual hotel software bound into back of the text!

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Check-In, Check-Out, Second Canadian Edition, is a Canadian text for front office operations courses that assumes little prior industry experience for college students. Based on a cycle of chapters that walk a student through a hotel operation in the same sequence as a guest encounters a hotel, Vallen, Vallen and Robinson provide the essentials of successful lodging management. Now features anewhousekeeping chapter (Chapter 3), end of chaptercase studies, and newvirtual hotel softwarebound into back of the text!

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