This book is almost new and shows only very slight signs of wear. Bookseller Inventory #
Synopsis: An Entertaining Quest for the Ultimate Customer Service Solution Why another book on customer service?...because customer service still stinks! Despite earnest efforts to improve service over the last decade, customers remain seriously disappointed undermining organizational growth, profits and ultimately survival in the marketplace. Customer service expert, Joan Fox's, fun and engaging business fable reveals the real keys to extraordinary service. Inside these pages, you will encounter your organization masquerading in medieval costumes. You will notice amazing similarities between your customer service challenges and those of the Village of Celelot. And, you will find your solutions to better customer service, along with Sir Vival. As the story unfolds you will learn specifically what to do to make your customers not only get served but feel served. You will discover: Why customer satisfaction is essential but not enough The one thing you need to know to create loyal customers The three steps on the path to an extraordinary customer service culture The solution to keeping your existing customers The actions you must take if you are serious about improving your customer service
About the Author: Joan Fox is the founder of Eagle Inspiration Training & Development, Inc., a company whose mission is to increase the capacity of organizations to compete and win with service. She is nationally recognized as a customer service expert, partnering with clients who are serious about upgrading their customer service. Joan is a popular speaker and a sought-after consultant.
Title: The Chronicles of Sir Vival : Customer ...
Publisher: Cooper & Holman Publishers
Book Condition: As New
Book Description Cooper & Holman Publishers, 2007. Hardcover. Condition: Good. Satisfaction 100% guaranteed. Seller Inventory # mon0001074391
Book Description Cooper & Holman Publishers. Hardcover. Condition: VERY GOOD. Light rubbing wear to cover, spine and page edges. Very minimal writing or notations in margins not affecting the text. Possible clean ex-library copy, with their stickers and or stamp(s). Seller Inventory # 2836372178
Book Description Cooper & Holman Publishers. Condition: Good. Minimal wear. Contains highlighting and/or writing. Seller Inventory # D-00002176
Book Description Cooper & Holman Publishers, 2007. Hardcover. Condition: Good. Item may show signs of shelf wear. Pages may include limited notes and highlighting. Includes supplemental or companion materials if applicable. Access codes may or may not work. Connecting readers since 1972. Customer service is our top priority. Seller Inventory # S_175716634
Book Description Cooper & Holman Publishers. Hardcover. Condition: Good. A copy that has been read, but remains in clean condition. All pages are intact, and the cover is intact. The spine may show signs of wear. Pages can include limited notes and highlighting, and the copy can include previous owner inscriptions. At ThriftBooks, our motto is: Read More, Spend Less. Seller Inventory # G0979788005I3N00
Book Description Condition: New. Item is brand new. Fast shipping. Free delivery confirmation with every order. Seller Inventory # 1XMDDK00055W
Book Description Cooper & Holman Publishers. Condition: New. Hardcover. Worldwide shipping. FREE fast shipping inside USA (express 2-3 day delivery also available). Tracking service included. Ships from United States of America. Seller Inventory # 0979788005
Book Description Cooper & Holman Publishers, 2007. Condition: New. Matt Hall & Amy Winegardner (illustrator). book. Seller Inventory # M0979788005
Book Description Cooper & Holman Publishers, 2007. Hardcover. Condition: Brand New. 1st edition. 96 pages. 9.10x6.10x0.60 inches. In Stock. Seller Inventory # 0979788005
Book Description Cooper & Holman Publishers, 2007. Condition: Good. Matt Hall & Amy Winegardner (illustrator). A+ Customer service! Satisfaction Guaranteed! Book is in Used-Good condition. Pages and cover are clean and intact. Used items may not include supplementary materials such as CDs or access codes. May show signs of minor shelf wear and contain limited notes and highlighting. Seller Inventory # 0979788005-2-4