With the constant changes in higher education, innovations such as outsourced shared services, the convergence of many different student-facing services, and the development of more active collaborative networks are more important than ever before. This collection recognizes and uncovers the innovations that leaders and practitioners are implementing to transform and develop the provision of sustainable and creative support services. A host of international contributors consider the foundational principles which affect library services, give case studies of changes that have already taken place, and show how various institutions are rising to the challenge. Their essays address a broad spectrum of contexts both inside and outside library and information services, and cover such key topics as

The changing higher education context and how to build service success in uncertain times
Connecting with the student perspective
Working with professional associations
Culture, values and change: observations from three consortia in Canada
Managing complex change collaboratively and creatively
Leaders and influencing skills of the future
The role of technology in enabling collaboration and the role of shared data in extending the library's value
Changing the boundaries and the communal nature of space in the academic library
Collaborative service provision through super-convergence
Joint use libraries and transformational change

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Maxine Melling, Margaret Weaver

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