Collective Wisdom: Transforming Support with Knowledge

Tourniaire, Francoise; Kay, David

Published by Help Desk Institute
ISBN 10: 1571259996 / ISBN 13: 9781571259998
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Synopsis: Collective Wisdom is the first book on knowledge management for the support industry. Collective Wisdom: Transforming Support Through Knowledge provides IT service and support professionals with a comprehensive overview to the role of knowledge management in the support environment. The book addresses: How to create and maintain knowledge How to deliver knowledge inside the support center and through self-service How to organize and staff for knowledge management How to understand, select and implement technology How to measure knowledge management What the future holds for knowledge management and support How to make self-service work.

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Title: Collective Wisdom: Transforming Support with...
Publisher: Help Desk Institute
Binding: PAPERBACK
Book Condition: Very Good

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Francoise Tourniaire
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Book Description Help Desk Institute, 2006. Paperback. Book Condition: Good. 1 (February, 2006). Ships with Tracking Number! INTERNATIONAL WORLDWIDE Shipping available. May not contain Access Codes or Supplements. Buy with confidence, excellent customer service!. Bookseller Inventory # 1571259996

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