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Communication and the Manager's Job


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ISBN 10: 1857755340 / ISBN 13: 9781857755343
New Condition: New Soft cover
From Nick Book House (Fresno, CA, U.S.A.)

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New, Softcover International Edition, Printed in Black and White, Different ISBN, Same Content As US edition, Book Cover may be Different, in English Language. Bookseller Inventory # 3334

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Bibliographic Details

Title: Communication and the Manager's Job

Binding: Paperback

Book Condition:New

Edition: International Edition

About this title


Effective communication is at the heart of good management. This comprehensive book describes effective communication skills including organisational structures, group dynamics, overcoming barriers to good communication, effective listening and counselling skills in primary care. It provides the reader with the tools needed to manage effectively, including those essential for leadership, interviewing, teaching and supervision. In addition it looks at strategies for dealing with stress such as problem solving techniques and improving personal organisation. Communication and the Manager's Job is a concise yet comprehensive guide for GPs, practice managers and all members of the primary care team, with an interest in their own personal and professional development. 'In this book Annie Phillips takes a comprehensive look at ways of improving communication and management in general practice. She identifies the skills required of a practice manager and as any reader working in general practice knows, the job is more complex than that of the average manager working in the commercial world. This book should be on the shelf in every practice, serving as a handy reference point for managers when undertaking staff appraisal, mediating in partnership disputes or improving communication between staff and patients'

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