A Communications Guide for Sustainable Development: How Interested Parties Become Partners

Hund, Gretchen; Engel-Cox, Jill; Fowler, Kim

Published by Battelle Pr
ISBN 10: 157477140X / ISBN 13: 9781574771404
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Synopsis: This guidebook is designed to assist industrial facility managers and their staff in designing and managing their communications and stakeholder involvement programs. It describes a step-by-step approach, provides case studies, and presents tools for managers to consider. Facility mangers interested in meeting the new ISO 14001 environmental management communications standards will find this book especially valuable.

Industrial facility managers are increasingly required to reach out to engaged stakeholders. Using a scenario approach, the book guides the reader through the communication process. It is appropriate for managers who are just beginning to create a communications and/or stakeholder involvement plan, plus those with an existing program but are looking to expand, upgrade, or modify their facilities or processes.

A Communications Guide helps the reader answer the following questions and provides a step-by-step process for communicating with and involving stakeholders: -- Whom should you involve? -- Why should you communicate with and and involve stakeholders? -- What is the sustainable development message? -- What feedback do you want from stakeholders; what feedback do they want to give you? -- When do you communicate and conduct stakeholder involvement? -- Where and how should you communicate with and involve stakeholders?

About the Author: Ms. Hund is a Senior Staff Scientist at Battelle’s Pacific Northwest National Laboratory. She specializes in designing and conducting stakeholder involvement programs that often include focusing on technology and its role in addressing an issue of importance to different stakeholder groups. She has worked with different industries and government entities in designing innovative approaches for soliciting feedback from stakeholders, often in the context of sustainable development. Finally, she is serving as an expert representing the United States in developing a new standard on Environmental Communication that is part of the ISO 14000 series (14063).

As a Senior Research Engineer at Battelle’s Pacific Northwest Division, Kim M. Fowler specializes in the areas of sustainable development, pollution prevention, and environmental management systems. She works for private industry and government clients establishing new environmental programs, evaluating processes for efficiency opportunities, and assessing the environmental, social and economic consequences of process, product, and facility designs.

Ms. Fowler is a U.S. Green Building Council Leadership in Energy & Environmental Design accredited professional. She is an adjunct faculty member at Washington State University in the Environmental Science and Engineering Departments and holds a master’s degree in Environmental Engineering (Washington State University) and a bachelor's degree in Political Science and Business Administration (Pacific Lutheran University).

Jill Engel-Cox conducts research and leads sustainable development efforts at Battelle.

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Bibliographic Details

Title: A Communications Guide for Sustainable ...
Publisher: Battelle Pr
Binding: Paperback
Book Condition: Very Good

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