Conducting the Reference Interview : A How-to-Do-It Manual for Librarians

Dewdney, Patricia, Nilsen, Kirsti, Ross, Catherine Sheldrick

ISBN 10: 1856044688 / ISBN 13: 9781856044684

Published by Taylor & Francis Group, 2002

About this Item

Ships from the UK. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects.

Seller Inventory # 52444951-20

Bibliographic Details

• Title: Conducting the Reference Interview : A How-to-Do-It Manual for Librarians
• Publisher: Taylor & Francis Group
• Publication Date: 2002
• Language: English
• ISBN 10: 1856044688
• ISBN 13: 9781856044684
• Binding: Soft cover
• Condition: Very Good
• Weight: 1.61 pounds

About this title

Synopsis

The revised 2nd edition of this practical how-to for all types of librarians will teach you to understand the needs of public, academic, and special library users across any virtual setting--email, text messaging, and social networking Web sites--as welll as in traditional and face-to-face models of communication. Based on the latest research in communication theory, the book includes new exercises and examples to help you practice effective reference transactions and avoid common pitfalls. Guidance for helping users with special language-related needs (such as speech and hearing disabilities and English language learners) and social difficulties is also included, as are updated chapters on readers' advisory interviewing and policy and training procedures. An extensively revised chapter on virtual reference features new sections on live chat and instant messaging services as well as a discussion of Web 2.0 initiatives and updated information on email reference.

About the Author

Dr Catherine Sheldrick Ross is Professor and Dean at the Faculty of Information and Media Studies, University of Western Ontario, Canada. Dr Kirsti Nilsen is Assistant Professor at the Faculty of Information and Media Studies, University of Western Ontario. Dr Patricia Dewdney is Associate Professor at the Faculty of Information and Media Studies, University of Western Ontario.