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Continual Improvement Assessment Guide: Promoting and Sustaining Business Results, by Russell

Russell, J. P.

ISBN 10: 0873896149 / ISBN 13: 9780873896146
Published by Amer Society for Quality, 2003
Used Condition: Good
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Has minor wear and/or markings. SKU:9780873896146-3-0-3. Bookseller Inventory # 9780873896146-3-0-3

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Bibliographic Details

Title: Continual Improvement Assessment Guide: ...

Publisher: Amer Society for Quality

Publication Date: 2003

Binding: Spiral

Book Condition:Good

About this title


This is the first pocket guide of its kind to bring together auditing techniques and guidelines as a structured systematic program for monitoring and promoting continual improvement. Use this guide to develop an assessment tool for your programs that will ensure there is quantifiable and sustainable improvement with identifiable opportunities. A glossary of terms and appendices, including tools such as Continual Improvement Map for ISO 9001, Continual Improvement Perception Survey, and ISO 9004 Assessment Criteria Checklist, are helpful in applying the principles outlined is this useful pocket guide.

About the Author:

J. P. Russell is a trainer and instructional designer for Quality WBT Center for Education, which provides training for ISO 9001, auditing, FMEA, customer satisfaction and other professional development subjects. The author of numerous books Russell is also an American Society for Quality (ASQ) Fellow, RAB Quality Systems Auditor, and an ASQ Certified Quality Auditor. He holds a bachelor’s degree in Chemical Engineering and a Masters of Business Administration from the ITT Stuart School of Management.

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