Ex-library book in good condition with typical stamps and markings. Pages are clean and the binding is tight. *NOTE* Stock photo may not represent the actual book for sale. Bookseller Inventory #
Synopsis: Customer loyalty is essential to the long term financial success of a business, but with more choice than ever before, customers today have high expectations of products and services. Businesses need a top-notch customer services system in place, and Customer Care Excellence explains how to achieve just that. In clear, practical language, this book explains how to develop and sustain a customer-service focus within a company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all of a company's touch points can ensure successful results and satisfied customers. This new edition includes material on how online technology has affected customer service and employee and customer engagement, illustrated with new examples from Tesco and eBay.
About the Author: Sarah Cook is a management development consultant who specializes in leadership, service excellence, and culture change. She is currently Managing Director of the Stairway Consultancy. She previously worked as a marketing manager for Unilever and as Head of Customer Care for a retail management consulting firm.
Title: Customer Care Excellence: How to Create an ...
Publisher: Kogan Page
Publication Date: 2008
Book Condition: Good
Book Description Kogan page, 2008. Paperback. Condition: Very Good. Shipped from the UK. Seller Inventory # mon0000258938
Book Description Kogan page, 2008. Paperback. Condition: Good. All orders are dispatched the following working day from our UK warehouse. Established in 2004, we have over 500,000 books in stock. No quibble refund if not completely satisfied. Seller Inventory # mon0002929248
Book Description Kogan page, 2008. Paperback. Condition: Used; Good. **SHIPPED FROM UK** We believe you will be completely satisfied with our quick and reliable service. All orders are dispatched as swiftly as possible! Buy with confidence!. Seller Inventory # mon0002269130
Book Description Kogan Page, 2008. Condition: Good. 5th. Ships from the UK. Former Library book. Shows some signs of wear, and may have some markings on the inside. Seller Inventory # GRP35209801
Book Description Kogan Page, 2008. Condition: Good. 5th. Ships from the UK. Shows some signs of wear, and may have some markings on the inside. Seller Inventory # GRP95576444
Book Description Paperback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR003809298
Book Description Kogan page, 2008. Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. , 600grams, ISBN:9780749450663. Seller Inventory # 7303912
Book Description Kogan Page Limited. Condition: New. pp. vi + 280 Illus. Seller Inventory # 8059302
Book Description Kogan Page, 2008. Paperback. Condition: New. 5th. Seller Inventory # DADAX0749450665
Book Description Kogan Page Ltd, 2008. Paperback. Condition: Brand New. 5th edition. 280 pages. 9.25x6.00x1.00 inches. In Stock. Seller Inventory # zk0749450665