Customer Care Excellence : Create an Effective Customer Service Strategy

Cook, Sarah

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ISBN 10: 0749437928 ISBN 13: 9780749437923
Published by Kogan Page, Limited, 2002
Used Soft cover

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Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 4236587-6

  • 4.28 out of 5 stars
    18 ratings by Goodreads

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Synopsis:

Today's consumers are sophisticated, well informed and have high expectations of the services they want to receive. They want greater choice, speed of service and convenience, and will not be 'sold to' or manipulated. Companies that do not face up to these changes will lose market share.

About the Author: Sarah Cook is Managing Director of The Stairway Consultancy. She is the author of Customer Care Excellence (also published by Kogan Page).

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Bibliographic Details

Title: Customer Care Excellence : Create an ...
Publisher: Kogan Page, Limited
Publication Date: 2002
Binding: Soft cover
Condition: Very Good
Edition: 4th.

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Cook, Sarah
Published by Kogan Page Business Books, 2002
ISBN 10: 0749437928 ISBN 13: 9780749437923
Used Paperback

Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom

Seller rating 5 out of 5 stars 5-star rating, Learn more about seller ratings

Paperback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR001540278

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