Customer Care (Management Shapers)

Bee, Frances

Published by Chartered Institute of Personnel & Development, 1999
ISBN 10: 0852927762 / ISBN 13: 9780852927762
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Synopsis: "Customer Care" will help you understand why caring for your customers is so important, how you can improve the service you offer and, ultimately, contribute to achieving organisational excellence. Clear, practical guidance is given on how to: focus on your customers and the services you provide - both internal and external; identify your real customer needs and how best to meet them; find out what customers actually think of your service or product; improve communication with your customers - face-to-face, on the telephone or in writing; turn customer complaints into opportunities to impress; and, monitor, evaluate and continuously improve your customer care.

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Bibliographic Details

Title: Customer Care (Management Shapers)
Publisher: Chartered Institute of Personnel & Development
Publication Date: 1999
Binding: Paperback
Book Condition: Good

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Bee, Roland and Bee, Frances
Published by Chartered Institute of Personnel and Development (1999)
ISBN 10: 0852927762 ISBN 13: 9780852927762
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Reuseabook
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Book Description Chartered Institute of Personnel and Development, 1999. Paperback. Book Condition: Used; Acceptable. Dispatched, from the UK, within 48 hours of ordering. The book is perfectly readable and fit for use, although it shows signs of previous ownership. The spine is likely creased and the cover scuffed or slightly torn. Textbooks will typically have an amount of underlining and/or highlighting, as well as notes. If this book is over 5 years old, then please expect the pages to be yellowing or to have age spots. Bookseller Inventory # CHL2044513

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Bee, Roland & Bee, Frances
Published by Chartered Institute of Personnel and Development (1999)
ISBN 10: 0852927762 ISBN 13: 9780852927762
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Book Description Chartered Institute of Personnel and Development, 1999. Paperback. Book Condition: Good. Sent within 24 hours. Expedited UK delivery available. Bookseller Inventory # BBI1927759

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Bee, Frances, Bee, Roland
Published by Chartered Institute of Personnel (1999)
ISBN 10: 0852927762 ISBN 13: 9780852927762
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Revival Books Ltd
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Book Description Chartered Institute of Personnel, 1999. Paperback. Book Condition: Good. Good condition is defined as: a copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. Most items will be dispatched the same or the next working day. Bookseller Inventory # mon0006106984

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Book Description Book Condition: good. 100 Gramm. Bookseller Inventory # M00852927762-G

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Book Description Paperback. Book Condition: Good. The book has been read but remains in clean condition. All pages are intact and the cover is intact. Some minor wear to the spine. Bookseller Inventory # GOR001842576

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Book Description Chartered Institute of Personnel and Development. Book Condition: New. pp. 96. Bookseller Inventory # 5796606

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Roland Bee, Frances Bee
Published by Chartered Institute of Personnel and Development 01/02/1999 (1999)
ISBN 10: 0852927762 ISBN 13: 9780852927762
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AwesomeBooks
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Book Description Chartered Institute of Personnel and Development 01/02/1999, 1999. Book Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Bookseller Inventory # 7719-9780852927762

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Roland Bee, Frances Bee
Published by Chartered Institute of Personnel and Development 01/02/1999 (1999)
ISBN 10: 0852927762 ISBN 13: 9780852927762
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Fun_Meister
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Book Description Chartered Institute of Personnel and Development 01/02/1999, 1999. Book Condition: Good. Will be shipped promptly from UK warehouse. Book is in good condition with no missing pages, no damage or soiling and tight spine. There may be some dog-eared pages showing previous use but overall a great book. Bookseller Inventory # 9053-9780852927762

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Roland Bee, Frances Bee
Published by Chartered Institute of Personnel and Development 01/02/1999 (1999)
ISBN 10: 0852927762 ISBN 13: 9780852927762
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AwesomeBooks
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Book Description Chartered Institute of Personnel and Development 01/02/1999, 1999. Book Condition: Good. This book is in good or better condition. It has no tears to the pages and no pages will be missing from the book. The spine of the book is still in great condition and the front cover is generally unmarked. It has signs of previous use but overall is in really nice, tight condition. Shipping is normally same day from our UK warehouse. We offer a money back guarantee if you are not satisfied. Bookseller Inventory # 9053-9780852927762

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Roland Bee, Frances Bee
Published by Chartered Institute of Personnel and Development 01/02/1999 (1999)
ISBN 10: 0852927762 ISBN 13: 9780852927762
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Book Description Chartered Institute of Personnel and Development 01/02/1999, 1999. Book Condition: Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Bookseller Inventory # 2341-9780852927762

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