This book has a light amount of wear to the pages, cover and binding. Bookseller Inventory #
Synopsis: This newly revised handbook aims to show how a company can involve all its personnel in using customer support as a competitive tool. It examines the meaning of customer support, the importance of communication, complaining as a positive tool, setting and monitoring standards, and the customer care program.
About the Author: John Wellemin is an independent consultant specialing in cutomer service. He worked previously as the Director of Customer Service of Rank Xerox and has written several books on customer satisfaction and associated topics.
Title: Customer Care in a Week
Publisher: Hodder & Stoughton
Binding: UK-Trade Paper
Book Condition: Good
Book Description -. Paperback. Condition: Very Good. Customer Care in a week 3rd edition (IAW) This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9780340849583
Book Description Paperback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR004260286
Book Description Paperback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # FPS0340849584VG
Book Description Hodder & Stoughton 28/03/2003, 2003. Paperback. Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Seller Inventory # 6545-9780340849583
Book Description Hodder & Stoughton, 2003. Paperback. Condition: Used: Good. Seller Inventory # SONG0340849584