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Customer-Centered Telecommunications Services Marketing (Artech House Telecommunications Library)

Karen G. Strouse

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ISBN 10: 1580538541 / ISBN 13: 9781580538541
Published by Artech House Publishers, 2004
Condition: Good Hardcover
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Bibliographic Details

Title: Customer-Centered Telecommunications ...

Publisher: Artech House Publishers

Publication Date: 2004

Binding: Hardcover

Book Condition: Good

About this title

Synopsis:

In today's telecommunications services industry, rapidly changing technologies and a decline in growth are creating intense competition where the customers' quest for value is of paramount importance. Offering telecom service providers a survival strategy based on customer-centered marketing, this forward-looking resource helps strategic planners and managers assess their company's market potential and target desirable segments successfully. Professionals gain practical insight in evaluating their present customer base and learn the best ways to adjust their marketing strategies to eliminate unprofitable customers and attract high-value replacements. Moreover, the book helps professionals become attuned to customer demand and present a service portfolio with a high potential for success.

About the Author:

Karen Strouse is the owner of Management Solutions, a telecommunications consulting firm. She previously served as director of strategic planning for the Bell Atlantic Corporation and consulting manager for Deloitte & Touche. She holds an M.A. in communications from Temple University, and an M.B.A. from St. Joseph University. She is also the author of Strategies for Success in the New Telecommunications Marketplace and Marketing Telecommunications Services: New Approaches for a Changing Environment (Artech House, 2001, 1999).

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