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That's Customer Focus!: The Overworked and Underappreciated Manager's Guide to Creating a Customer-Focused Organization

Ray Miller, Laura E. Miller (Contributor)

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ISBN 10: 1419686038 / ISBN 13: 9781419686030
Published by BookSurge Publishing, 2008
New Condition: New Soft cover
From Ergodebooks (RICHMOND, TX, U.S.A.)

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Title: That's Customer Focus!: The Overworked and ...

Publisher: BookSurge Publishing

Publication Date: 2008

Binding: Paperback

Book Condition:New

About this title


Differentiate your business by sharpening your Customer Focus or risk giving your competitors a competitive advantage. The-best-of-the-best do this. They know that the only long-term strategy that effectively creates customer loyalty, long-term profitability and which strengthens both internal service performance and productivity is a Customer-Focused strategy. This outstanding book explains what it takes to become truly Customer-Focused. It provides detailed, step-by-step instructions on what you need to do to create customer focus throughout your entire organization. We describe in detail, 12 proven 'best practices' strategies which you can learn from and use to create your own customer focus strategy and implementation plan. This book contains over 200 pages of detailed explanations, real world examples, stories and case studies as well as exercises and worksheets which have been designed to help you achieve greater customer focus in your organization, company, department or team.

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