Stock Image

Customer Relationship Management: Making Hard Decisions with Soft Numbers

Anton, Jon; Anton, Jon

2 ratings by Goodreads
ISBN 10: 0134384741 / ISBN 13: 9780134384740
Published by Prentice Hall, Inc, Upper Saddle River, New Jersey, 1996
Used Hardcover
From BobPrudhomme, Relentless Bookfinder (New York, NY, U.S.A.)

AbeBooks Seller Since September 19, 2001

Quantity Available: 1

Buy Used
Price: US$ 18.72 Convert Currency
Shipping: US$ 4.99 Within U.S.A. Destination, Rates & Speeds
Add to basket

30 Day Return Policy

About this Item

Brand New; Marfree acidfree Illus Brand New; usually mails within 12 hours. This book documents and demonstrates cost-effective techniques that the authors themselves have used to assist company managers in accomplishing strategic customer relationmails management. It provides future or practicing non-technical corporate managers with the tools to better retain customers by backing their "hard decisions" with the "soft numbers" used to measure customer relationships. From the Back Cover This book documents and demonstrates cost-effective techniques that the authors themselves have used to assist company managers in accomplishing strategic customer relationships management. It provides future or practicing non-technical corporate managers with the tools to better retain customers by backing their "hard decisions" with the "soft numbers" used to measure customer relationships. ; Textbook; 9.6 x 7.2 x 0.6 inches; 183 pages. Bookseller Inventory # 15536

Ask Seller a Question

Bibliographic Details

Title: Customer Relationship Management: Making ...

Publisher: Prentice Hall, Inc, Upper Saddle River, New Jersey

Publication Date: 1996

Binding: Hardcover

About this title

Synopsis:

This book documents and demonstrates cost-effective techniques that the authors themselves have used to assist company managers in accomplishing strategic customer relationships management. It provides future or practicing non-technical corporate managers with the tools to better retain customers by backing their “hard decisions” with the “soft numbers” used to measure customer relationships.

About the Author:

Dr. Jon Anton is with the Department of Consumer Sciences at Purdue University and a researcher in the Center for Customer-Driven Quality.

"About this title" may belong to another edition of this title.

Store Description

V. I. P. service geared to the discriminating buyer & collector who requires total privacy in her or his life on and offline. Relentless researcher & bookfinder trading under my own name for 15 years (Ebay- Half.com 4.9 out of 5 rating from 880+ delighted clients. It will be my privilege to know you as a client and friend! Closed stacks environmentally controlled. We reply to correspondence & ship orders six days a week, and follow up your needs aggressively. Motto: Be well, do good work and keep in touch.

Visit Seller's Storefront

Terms of Sale:

BobPrudhomme honors CREDIT/ DEBIT
CARDS only by (1.)PayPal, an eBay
company; Or
(2.)ABE's shopping basket, but we
don't take them ourselves.
While you're free to pay here
at ABE, we prefer the 100% secure,
no-fee service, PayPal. Or just send us a check in US
funds. Either way, we'll expedite your
book, usually within 12 hours. If
you're using PayPal, tick it on Abe's Checkout;
then SEND MONEY to Bobpofny@aol.com https://paypal.me/relentlessfinder after logging in to your PayPal platform.
**(No ...

More Information
Shipping Terms:

Please click RATES & SPEEDS above. Choose carefully Standard, Expedited airmail, or your carrier. International orders usually arrive 14 business days -- no more waiting months for boat to come in! If your book order is heavy (over 2.2 LB, or 1 KG) or oversized, we may contact you to let you know extra shipping is required.
The owner quality checks each order; we pack with extreme care, ship EACH DAY and follow up your needs aggressively.

List this Seller's Books

Payment Methods
accepted by seller

Visa Mastercard American Express

Direct Debit (Personally Authorized Payment) Check Cash PayPal Bank Draft Bank/Wire Transfer