Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know

Jeffrey Gitomer

Published by Bard Press, 1998
ISBN 10: 188516730X / ISBN 13: 9781885167309
Used / Quantity Available: 0
Available From More Booksellers
View all  copies of this book

About the Book

We're sorry; this specific copy is no longer available. AbeBooks has millions of books. We've listed similar copies below.

Description:

Ships from Reno, NV. Shows some signs of wear, and may have some markings on the inside. Bookseller Inventory #

About this title:

Book ratings provided by Goodreads:
4.06 avg rating
(412 ratings)

Synopsis: Nationally syndicated columnist and sales trainer, Jeffrey Gitomer shows you how to convert satisfied customers into loyal customers.

Review: To longtime sales and customer-service pro Jeffrey Gitomer, boasting about a near-perfect customer-satisfaction rating of 97.5 percent is a major mistake. "That means 2.5 percent of your customers are mad and they're telling everyone. And 97.5 percent of your customers will shop anyplace the next time they go to market for your product or service." Based on a philosophy that's been developed through his syndicated business columns and the more than 150 seminars that he gives each year to companies such as Radisson, Sony, NationsBank, and Time Warner Cable, the book outlines his formula for making customers so faithful they "will fight before they switch--and they will proactively refer people to buy from you." Regularly employing oversized type in screaming bold fonts to grab the reader's attention, Gitomer breathlessly recounts his start-to-finish approach to becoming "memorable" to consumers along with illustrative tales of his own encounters with particularly egregious examples of poor service. All of this is bolstered by an ongoing sampling of his inspirational quips and a variety of self-evaluating quizzes designed to pinpoint individual strengths and weaknesses. Take a deep breath, read it straight through, and prepare to delight thy customer! --Howard Rothman

"About this title" may belong to another edition of this title.

Bibliographic Details

Title: Customer Satisfaction is Worthless, Customer...
Publisher: Bard Press
Publication Date: 1998
Book Condition: Good
Edition: 1 Edition.

Top Search Results from the AbeBooks Marketplace

1.

Jeffrey Gitomer
Published by Bard Press (1998)
ISBN 10: 188516730X ISBN 13: 9781885167309
Used Quantity Available: 1
Seller:
Better World Books: West
(Reno, NV, U.S.A.)
Rating
[?]

Book Description Bard Press, 1998. Book Condition: Very Good. 1 Edition. Ships from Reno, NV. Former Library book. Great condition for a used book! Minimal wear. Bookseller Inventory # GRP89292665

More Information About This Seller | Ask Bookseller a Question

Buy Used
US$ 3.64
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

2.

Jeffery Gitomer
Published by Bard Press
ISBN 10: 188516730X ISBN 13: 9781885167309
Used Hardcover Quantity Available: 1
Seller:
OwlsBooks
(Toledo, OH, U.S.A.)
Rating
[?]

Book Description Bard Press. Hardcover. Book Condition: VERY GOOD. Light rubbing wear to cover, spine and page edges. Very minimal writing or notations in margins not affecting the text. Possible clean ex-library copy, with their stickers and or stamp(s). Bookseller Inventory # 2848977493

More Information About This Seller | Ask Bookseller a Question

Buy Used
US$ 3.77
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

3.

Jeffery Gitomer
Published by Bard Press
ISBN 10: 188516730X ISBN 13: 9781885167309
Used Hardcover Quantity Available: 1
Seller:
Pro Quo Books
(Hammond, IN, U.S.A.)
Rating
[?]

Book Description Bard Press. Hardcover. Book Condition: GOOD. Spine creases, wear to binding and pages from reading. May contain limited notes, underlining or highlighting that does affect the text. Possible ex library copy, that’ll have the markings and stickers associated from the library. Accessories such as CD, codes, toys, may not be included. Bookseller Inventory # 2849371005

More Information About This Seller | Ask Bookseller a Question

Buy Used
US$ 3.77
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

4.

Jeffrey Gitomer
Published by Bard Press
ISBN 10: 188516730X ISBN 13: 9781885167309
Used Hardcover Quantity Available: 3
Seller:
Rating
[?]

Book Description Bard Press. Hardcover. Book Condition: Good. Book has some visible wear on the binding, cover, pages. Bookseller Inventory # G188516730XI3N00

More Information About This Seller | Ask Bookseller a Question

Buy Used
US$ 3.89
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

5.

Jeffrey Gitomer
Published by Bard Press
ISBN 10: 188516730X ISBN 13: 9781885167309
Used Hardcover Quantity Available: 2
Seller:
ThriftBooks
(Auburn, WA, U.S.A.)
Rating
[?]

Book Description Bard Press. Hardcover. Book Condition: Good. Light shelf wear and minimal interior marks. Bookseller Inventory # G188516730XI3N00

More Information About This Seller | Ask Bookseller a Question

Buy Used
US$ 3.89
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

6.

Jeffrey Gitomer
Published by Bard Press
ISBN 10: 188516730X ISBN 13: 9781885167309
Used Hardcover Quantity Available: 2
Seller:
ThriftBooks - Blue Cloud
(Phoenix, AZ, U.S.A.)
Rating
[?]

Book Description Bard Press. Hardcover. Book Condition: Good. This book has a light amount of wear to the pages, cover and binding. Bookseller Inventory # G188516730XI3N00

More Information About This Seller | Ask Bookseller a Question

Buy Used
US$ 3.89
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

7.

Jeffrey Gitomer
Published by Bard Press
ISBN 10: 188516730X ISBN 13: 9781885167309
Used Hardcover Quantity Available: 2
Seller:
ThriftBooks - Squared
(Dallas, TX, U.S.A.)
Rating
[?]

Book Description Bard Press. Hardcover. Book Condition: Very Good. Nice condition with minor indications of previous handling. Bookseller Inventory # G188516730XI4N00

More Information About This Seller | Ask Bookseller a Question

Buy Used
US$ 3.89
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

8.

Jeffrey Gitomer
Published by Bard Press
ISBN 10: 188516730X ISBN 13: 9781885167309
Used Hardcover Quantity Available: 2
Seller:
ThriftBooks - Blue Cloud
(Phoenix, AZ, U.S.A.)
Rating
[?]

Book Description Bard Press. Hardcover. Book Condition: Very Good. This book shows minor wear and is in very good condition. Bookseller Inventory # G188516730XI4N00

More Information About This Seller | Ask Bookseller a Question

Buy Used
US$ 3.89
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

9.

Jeffrey Gitomer
Published by Bard Press
ISBN 10: 188516730X ISBN 13: 9781885167309
Used Hardcover Quantity Available: 2
Seller:
Rating
[?]

Book Description Bard Press. Hardcover. Book Condition: Very Good. Very good condition - book only shows a small amount of wear. Bookseller Inventory # G188516730XI4N00

More Information About This Seller | Ask Bookseller a Question

Buy Used
US$ 3.89
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

10.

Jeffrey Gitomer
Published by Bard Press
ISBN 10: 188516730X ISBN 13: 9781885167309
Used Hardcover Quantity Available: 1
Seller:
ThriftBooks - Atlanta Book Co.
(Atlanta, GA, U.S.A.)
Rating
[?]

Book Description Bard Press. Hardcover. Book Condition: Good. Dust Cover Missing. Book shows minor use. Cover and Binding have minimal wear and the pages have only minimal creases. Bookseller Inventory # G188516730XI3N01

More Information About This Seller | Ask Bookseller a Question

Buy Used
US$ 3.89
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

There are 128 more copies of this book

View all search results for this book