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The Customer Service Activity Book: 50 Activities for Inspiring Exceptional Service

Darryl S. Doane

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ISBN 10: 0814433359 / ISBN 13: 9780814433355
Published by AMACOM
New Condition: New Paperback
From BuySomeBooks (Las Vegas, NV, U.S.A.) Quantity Available: 20

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Paperback. 304 pages. Dimensions: 10.9in. x 7.7in. x 1.0in.From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete customer service training program or customized and used individually to address areas of concern. The Customer Service Activity Book presents an array of dynamic and engaging activities that: Reinforce what good customer service is -- and is not Demonstrate how to work together most constructively and efficiently Prove the value and the importance of sharing the load Show how to increase productivity and performance while enhancing relationships with customers Assembling 20 years of sales and customer service experiences in a wide variety of industries, The Customer Service Activity Book is a treasure trove of exercises for enhancing the quality of any customer service training program. This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Bookseller Inventory # 9780814433355

About this title:

Synopsis:

From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete customer service training program or customized and used individually to address areas of concern. The Customer Service Activity Book presents an array of dynamic and engaging activities that: * Reinforce what good customer service is -- and is not * Demonstrate how to work together most constructively and efficiently * Prove the value and the importance of ""sharing the load"" * Show how to increase productivity and performance while enhancing relationships with customers Assembling 20 years of sales and customer service experiences in a wide variety of industries, The Customer Service Activity Book is a treasure trove of exercises for enhancing the quality of any customer service training program.

About the Author:

Darryl S. Doane and Rose D. Sloat (Canton, OH) are international performance-based training and development specialists, and the owners of The Learning Service, Ltd.

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Bibliographic Details

Title: The Customer Service Activity Book: 50 ...

Publisher: AMACOM

Binding: Paperback

Book Condition: New

Book Type: Paperback

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