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Customer Service : A Management Perspective

La Londe, Bernard J., Martha C. Cooper, and Thomas G. Noordewier

Published by Council Of Logistics Management, Oak Brook, IL, 1988
Used Condition: Very Good Hardcover
From Glued To The Tube Books (Minneapolis, MN, U.S.A.)

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"The objectives of the 1987 CLM customer service study are expressed in the following set of questions. {1} What have been the primary themes during the past 10 years in the customer service literature? {2} What are the primary factors that have affected the customer service area in the past decade, and how have they affected the area? {3} How has customer service baseline changed over the past 10 years? {4} What are the most effective ways to integrate customer service practice into the strategic plan/planning of the firm? {5} What are the most likely future scenarios for the role of customer service in the firm?" This book has 162 pages and is illustrated + appendices. Bookseller Inventory # 015606

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Bibliographic Details

Title: Customer Service : A Management Perspective

Publisher: Council Of Logistics Management, Oak Brook, IL

Publication Date: 1988

Binding: Hard Cover

Book Condition:Very Good

Dust Jacket Condition: No Jacket

Edition: Not Given

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