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Customer Service: A Practical Approach; 4th Edition

Harris, Elaine K.

30 ratings by Goodreads
ISBN 10: 0131989375 / ISBN 13: 9780131989375
Published by Pearson Prentice Hall, Upper Saddle River, N.J., 2007
Used Condition: As New Soft cover
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About this Item

Some shelf and corner wear. Inside text appears clean and crisp. Binding is very good, Otherwise appears never opened, never used. In very nice condition. Size: 26 cm. 169 pp. Quantity Available: 1. Shipped Weight: Under 1 kilo. Category: Business, Finance & Marketing; Customer services; ISBN: 0131989375. ISBN/EAN: 9780131989375. Dewey Code: 658.8/12 22. Pictures of this item not already displayed here available upon request. Inventory No: 1561006635. Bookseller Inventory # 1561006635

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Bibliographic Details

Title: Customer Service: A Practical Approach; 4th ...

Publisher: Pearson Prentice Hall, Upper Saddle River, N.J.

Publication Date: 2007

Binding: Softcover

Book Condition:As New

Edition: Fourth Edition.

About this title

Synopsis:

The market-leader, Customer Service: A Practical Approach, goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using an organized and concise layout, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new quick quizzes, job link activities, team building exercises, and expanded challenge projects. Focusing on problem solving, communication strategies and self-assessment, it transcends superficial elements and pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.

From the Publisher:

In Customer Service: A Practical Approach, Harris develops (1) a thorough understanding of the customer service industry, (2) a working knowledge of current trends and the ability to interpret those trends, and (3) the fundamental abilities and strategies which lead to the successful implementation of customer service. The text's unique approach unfolds the dynamics of the customer service industry while providing exercises to develop the skills necessary to compete in it.

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