Customer Service: Utility Style

Penni McLean-Conner

Published by PennWell Corp.
ISBN 10: 1593700539 / ISBN 13: 9781593700539
Used / Hardcover / Quantity Available: 0
Available From More Booksellers
View all  copies of this book

About the Book

We're sorry; this specific copy is no longer available. AbeBooks has millions of books. We've listed similar copies below.

Description:

Very Good copy, cover and pages show some wear from reading and storage. Binding may have light creases. Lots of life left in these pages. Bookseller Inventory #

About this title:

Book ratings provided by Goodreads:
4 avg rating
(1 ratings)

Synopsis: Successful utility customer service leaders are providing great service while reducing costs. This primer for customer service leaders at all levels outlines successful techniques for creating a customer focused culture, taking costs out of the business and maximizing technology, processes and efficiency. Readers of this book will find easy to implement, proven best practices combined with thoughtful discussions on current strategies and innovations. Additionally insights and case studies from successful utility leaders will amplify the challenges of successfully implementing these best practices. 
Readers of this book will learn how to:
· Build an aligned motivated team
· Offer new services and products to meet your customers' needs
· Reduce unbilled losses in your meter to cash cycle
· Create effective channel management
· Define, measure and map your key customer service processes
· Utilize workforce management tools

About the Author: As the vice president of NSTAR, Penni McLean-Conner is responsible for overseeing the company's customer care organization. She's responsible for all customer services including customer inquiries, billing, metering, credit & collections, energy efficiency and energy services. Since joining NSTAR, the customer care team has improved customer service through initiatives around automated meter reading (AMR), customer relationship management (CRM), and customer self-service. Prior to joining NSTAR, McLean-Conner worked for 12 years with Duke Power in both electric operations and customer service. She holds a bachelor's degree in industrial engineering from North Carolina State University and is a registered professional engineer. Additionally, she is active in the industry, serves on boards for the CIS Conference, CEE, AESP, and NEEP.

"About this title" may belong to another edition of this title.

Bibliographic Details

Title: Customer Service: Utility Style
Publisher: PennWell Corp.
Binding: Hardcover
Book Condition: VERY GOOD

Top Search Results from the AbeBooks Marketplace

1.

Penni McLean-Conner
Published by PennWell Corp. (2005)
ISBN 10: 1593700539 ISBN 13: 9781593700539
Used Hardcover Quantity Available: 1
Seller:
Ergodebooks
(RICHMOND, TX, U.S.A.)
Rating
[?]

Book Description PennWell Corp., 2005. Hardcover. Book Condition: Used: Good. Bookseller Inventory # SONG1593700539

More Information About This Seller | Ask Bookseller a Question

Buy Used
US$ 55.30
Convert Currency

Add to Basket

Shipping: US$ 8.99
Within U.S.A.
Destination, Rates & Speeds

2.

Penni McLean-Conner
Published by PennWell Corp. (2005)
ISBN 10: 1593700539 ISBN 13: 9781593700539
New Hardcover Quantity Available: 1
Seller:
Irish Booksellers
(Rumford, ME, U.S.A.)
Rating
[?]

Book Description PennWell Corp., 2005. Hardcover. Book Condition: New. book. Bookseller Inventory # M1593700539

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 72.89
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

3.

McLean-Conner, Penni
Published by PennWell Corp. (2005)
ISBN 10: 1593700539 ISBN 13: 9781593700539
New Hardcover Quantity Available: 2
Seller:
Murray Media
(North Miami Beach, FL, U.S.A.)
Rating
[?]

Book Description PennWell Corp., 2005. Hardcover. Book Condition: New. Never used!. Bookseller Inventory # P111593700539

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 93.66
Convert Currency

Add to Basket

Shipping: US$ 1.99
Within U.S.A.
Destination, Rates & Speeds

4.

McLean-Conner, Penni
Published by PennWell Corp. (2005)
ISBN 10: 1593700539 ISBN 13: 9781593700539
Used Hardcover Quantity Available: 2
Seller:
Murray Media
(North Miami Beach, FL, U.S.A.)
Rating
[?]

Book Description PennWell Corp., 2005. Hardcover. Book Condition: Like New. Almost new condition. Bookseller Inventory # P011593700539

More Information About This Seller | Ask Bookseller a Question

Buy Used
US$ 93.66
Convert Currency

Add to Basket

Shipping: US$ 1.99
Within U.S.A.
Destination, Rates & Speeds

5.

McLean-Conner, Penni
Published by PennWell Corp. (2005)
ISBN 10: 1593700539 ISBN 13: 9781593700539
Used Hardcover Quantity Available: 2
Seller:
Murray Media
(North Miami Beach, FL, U.S.A.)
Rating
[?]

Book Description PennWell Corp., 2005. Hardcover. Book Condition: Very Good. Great condition with minimal wear, aging, or shelf wear. Bookseller Inventory # P021593700539

More Information About This Seller | Ask Bookseller a Question

Buy Used
US$ 94.83
Convert Currency

Add to Basket

Shipping: US$ 1.99
Within U.S.A.
Destination, Rates & Speeds

6.

McLean-Conner, Penni
Published by PennWell Books (2005)
ISBN 10: 1593700539 ISBN 13: 9781593700539
New Quantity Available: 2
Seller:
Books2Anywhere
(Fairford, GLOS, United Kingdom)
Rating
[?]

Book Description PennWell Books, 2005. HRD. Book Condition: New. New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. Bookseller Inventory # CE-9781593700539

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 99.32
Convert Currency

Add to Basket

Shipping: US$ 12.15
From United Kingdom to U.S.A.
Destination, Rates & Speeds

7.

Penni McLean-Conner
Published by Pennwell Books, United States (2005)
ISBN 10: 1593700539 ISBN 13: 9781593700539
New Hardcover Quantity Available: 1
Seller:
The Book Depository US
(London, United Kingdom)
Rating
[?]

Book Description Pennwell Books, United States, 2005. Hardback. Book Condition: New. Language: English . Brand New Book. Successful utility customer service leaders are providing great service while reducing costs. This primer for customer service leaders at all levels outlines successful techniques for creating a customer focused culture, taking costs out of the business and maximizing technology, processes and efficiency. Readers of this book will find easy to implement, proven best practices combined with thoughtful discussions on current strategies and innovations. Additionally insights and case studies from successful utility leaders will amplify the challenges of successfully implementing these best practices. Readers of this book will learn how to: * Build an aligned motivated team * Offer new services and products to meet your customers needs * Reduce unbilled losses in your meter to cash cycle * Create effective channel management * Define, measure and map your key customer service processes * Utilize workforce management tools. Bookseller Inventory # AAN9781593700539

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 105.75
Convert Currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, Rates & Speeds

8.

Penni McLean-Conner
Published by Pennwell Books, United States (2005)
ISBN 10: 1593700539 ISBN 13: 9781593700539
New Hardcover Quantity Available: 1
Seller:
The Book Depository
(London, United Kingdom)
Rating
[?]

Book Description Pennwell Books, United States, 2005. Hardback. Book Condition: New. Language: English . Brand New Book. Successful utility customer service leaders are providing great service while reducing costs. This primer for customer service leaders at all levels outlines successful techniques for creating a customer focused culture, taking costs out of the business and maximizing technology, processes and efficiency. Readers of this book will find easy to implement, proven best practices combined with thoughtful discussions on current strategies and innovations. Additionally insights and case studies from successful utility leaders will amplify the challenges of successfully implementing these best practices. Readers of this book will learn how to: * Build an aligned motivated team * Offer new services and products to meet your customers needs * Reduce unbilled losses in your meter to cash cycle * Create effective channel management * Define, measure and map your key customer service processes * Utilize workforce management tools. Bookseller Inventory # AAN9781593700539

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 106.44
Convert Currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, Rates & Speeds

9.

McLean-Conner, Penni
Published by PennWell Corp.
ISBN 10: 1593700539 ISBN 13: 9781593700539
New Hardcover Quantity Available: 5
Seller:
BookResQ.
(West Valley City, UT, U.S.A.)
Rating
[?]

Book Description PennWell Corp. Hardcover. Book Condition: New. 1593700539 New! Sorry we don't offer expedited shipping on this item. -01x-. Bookseller Inventory # PEN04012016KM1489

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 119.37
Convert Currency

Add to Basket

Shipping: US$ 3.97
Within U.S.A.
Destination, Rates & Speeds

10.

Penni McLean-Conner
Published by PennWell Books
ISBN 10: 1593700539 ISBN 13: 9781593700539
New Hardcover Quantity Available: 2
Seller:
THE SAINT BOOKSTORE
(Southport, United Kingdom)
Rating
[?]

Book Description PennWell Books. Hardback. Book Condition: new. BRAND NEW, Customer Service: Utility Style, Penni McLean-Conner, Successful utility customer service leaders are providing great service while reducing costs. This primer for customer service leaders at all levels outlines successful techniques for creating a customer focused culture, taking costs out of the business and maximizing technology, processes and efficiency. Readers of this book will find easy to implement, proven best practices combined with thoughtful discussions on current strategies and innovations. Additionally insights and case studies from successful utility leaders will amplify the challenges of successfully implementing these best practices. Readers of this book will learn how to: - Build an aligned motivated team - Offer new services and products to meet your customers' needs - Reduce unbilled losses in your meter to cash cycle - Create effective channel management - Define, measure and map your key customer service processes - Utilize workforce management tools. Bookseller Inventory # B9781593700539

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 120.77
Convert Currency

Add to Basket

Shipping: US$ 9.38
From United Kingdom to U.S.A.
Destination, Rates & Speeds

There are 1 more copies of this book

View all search results for this book