The Customer Service Zoo Devrye, Catherine

ISBN 10: 1865080055 / ISBN 13: 9781865080055

About this Item

Text clean, binding tight, edgewear, Bookseller Inventory # bb13926

Bibliographic Details

Title: The Customer Service Zoo Devrye, Catherine

Binding: Apr 20, 1999

Book Condition:Used: Very Good

About this title

Synopsis:

Feeling uninspired in preparing his new service strategy, a manager finds himself taking his daughter to the zoo. There the animal antics set him off on a brainstorming journey which sees his ideas come together as convincingly as they do unexpectedly. The lessons he learns as the story unfolds are captured in an entertaining A-Z of simple animal analogies and illustrations.

From the Author:

We sometimes think...'It's a zoo out there' But, it doesn't need to be if we better balance service to customers and service to ourselevs, our families and our communities. It is possible to create customers for life AND a life for yourself!