About this Item
Quantity Available: 1
Title: Delivering Exceptional Customer Service: ...
Publisher: Majorium Business Press
Book Condition: GOOD
About this title
From the Author:
Delivering Exceptional Customer Service presents strategies and techniques to deliver exceptional levels of customer service. It helps customer service representatives manage the customers' experiences and meet or exceed their expectations to increase satisfaction, retention and repeat business.
Its unique advantage is to educate your employees to learn specific tactics, strategies and techniques to be highly responsive to their customers' requests and needs, solving problems and issues in a timely fashion, without requiring customers to repeatedly call to resolve them. This improves overall service levels and reduces the number of complaints, as well as customer anger and frustration.
Delivering Exceptional Customer Service is a training guide that that features eight training lessons, each presenting a unique concept, eight sets of questions to facilitate comprehension and eight individual action plans to transfer learning to the working environment. It is unique as it:
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