Stock Image

Delivering Quality Service: Balancing Customer Perceptions and Expectations

Zeithaml, Valarie A.;Berry, Leonard L.;Parasuraman, A.

29 ratings by Goodreads
ISBN 10: 0029357012 / ISBN 13: 9780029357019
Published by Free Press - Simon Schuster, Old Tappan, New Jersey, U.S.A., 1990
Condition: Very Fine Hardcover
From Retloks Bookstore (North Falmouth, MA, U.S.A.)

AbeBooks Seller Since February 16, 2000

Quantity Available: 1

Buy Used
Price: US$ 35.00 Convert Currency
Shipping: US$ 4.39 Within U.S.A. Destination, rates & speeds
Add to basket

30 Day Return Policy

About this Item

NDon title page. A handsome edition hard bound in publisher's original black cloth covers with bold silver lettering on spine cover. 226 numbered pages. SIgned by Valarie A. Zeithaml on front free end paper. Book is without wear. DJ is complete and is not price clipped -$24.95 - DJ ha sno wear. A sound and solid edition. Size: 8vo - over 7¾" - 9¾" tall. Bookseller Inventory # 057814

Ask Seller a Question

Bibliographic Details

Title: Delivering Quality Service: Balancing ...

Publisher: Free Press - Simon Schuster, Old Tappan, New Jersey, U.S.A.

Publication Date: 1990

Binding: Cloth

Book Condition:Very Fine

Dust Jacket Condition: Fine

Signed: Presentation Copy, Signed By Author

Edition: 1st Ed., Later Printing, Stated

About this title


Describes the five attributes of quality service and explains how to identify customer expectations

About the Author:

Valarie A. Zeithaml is associate professor at the Fuqua School of Business at Duke University. The recipient of three distinguished teaching awards, Dr. Zeithaml has written articles for the Journal of Consumer Research, Journal of Marketing, and the Journal of Retailing.

"About this title" may belong to another edition of this title.

Store Description

Store is open by whimsy. Books are at two locations; store and home.

Visit Seller's Storefront

Terms of Sale:

Personal check or money order in US dollars. Credit cards through ABE. or checks
made to Silas Retlok.

Shipping Terms:

Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.

List this Seller's Books

Payment Methods
accepted by seller

Visa Mastercard American Express

Check Money Order