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Deming's 14 Points Applied to Services (Quality and Reliability)

Rosander, Arlyn Custer; Rosander, A. C.

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ISBN 10: 0824785177 / ISBN 13: 9780824785178
Published by CRC Press, Monticello, New York, U.S.A., 1991
Used Condition: Good Hardcover
From Tin Can Mailman, Arcata (Arcata, CA, U.S.A.)

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0824785177 Belonged to a private library so it has a checkout envelope taped to the inside cover. Other than this, in very good condition. Bookseller Inventory # 030220

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Bibliographic Details

Title: Deming's 14 Points Applied to Services (...

Publisher: CRC Press, Monticello, New York, U.S.A.

Publication Date: 1991

Binding: Hardcover

Book Condition:Good

About this title

Synopsis:

Applying W. Edwards Deming's authoritative 14 Points to the service industries, this essential guide reveals how to maintain a competitive edge in industry via quality service...emphasizing the importance of safety and zero human error in improving services. Deming's 14 Points Applied to Services offers a program for implementing quality control techniques...from evaluating and training workers to setting long-term goals and company-wide policies...and shows how to establish a valid quality service program; eliminate barriers within and among corporate departments; encourage desirable behavior in salespeople, clerks, attendants, and other service personnel; meet customers, demands rapidly and accurately; save time and money by reducing rework; and utilize ideas generated by employees and clients.

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