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It's Not My Department!

Peter Glen

14 ratings by Goodreads
ISBN 10: 0425132420 / ISBN 13: 9780425132425
Published by Berkley Trade, 1992
Used Condition: Used: Good Soft cover
From Ergodebooks (RICHMOND, TX, U.S.A.)

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Bibliographic Details

Title: It's Not My Department!

Publisher: Berkley Trade

Publication Date: 1992

Binding: Paperback

Book Condition:Used: Good

About this title


An important guide to customer service for managers and consumers. Through humorous anecdotes and actual incidents, the author shows managers how to encourage behavior from staff that will keep customers happy. And he shows consumers how to use their anger at incompetent salespeople to get the help they want.

About the Author:

Peter Glen was a dynamic motivational speaker, bringing the true spirit of the theater to his presentations about customer service. His clients were some of the world's largest companies, including Adidas, Clairol, Karastan Bigelow, Kraft Foods, Nautica, Nike, Saatchi & Saatchi, TV Guide, and Wal-Mart. He received the Retail Advertising Hall of Fame Lifetime Achievement Award in 1999. He died in 2001.

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