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The Design and Implementation of Business Process Reengineering in the Ethiopian Public Sector

Tesfaye Debela

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ISBN 10: 9994455532 / ISBN 13: 9789994455539
Published by OSSREA
New Condition: New Soft cover
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Paperback. Dimensions: 9.2in. x 6.5in. x 0.4in. This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Bookseller Inventory # 9789994455539

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Bibliographic Details

Title: The Design and Implementation of Business ...

Publisher: OSSREA

Binding: Paperback

Book Condition:New

Book Type: Paperback

About this title

Synopsis:

In 1996, the Ethiopian government introduced the Civil Service Reform Program (CSRP) to disentangle the intricacies of the old bureaucratic system, and to build a fair, responsible, efficient, ethical and transparent civil service that accelerates and sustains the economic development of the country. However, lack of competent personnel, prevalence of attitudinal problems and absence of a strong institutional framework constrained the success of the reform. To reinvigorate the CSRP, the Ethiopian government has been implementing BPR in public organizations since 2004. In this regard, there are claims and counter-claims on the effectiveness of BPR implementation in improving the performance of public organizations. Motivated by such claims, this research has assessed the design, challenges, implementation and outcome of BPR in four public organizations using questionnaires, interviews, observations and review of secondary sources.

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