If there is any constant in the world of computer technology, it is that computer manuals are of inferior quality to the technology they are supposed to explain. This book is a breakthrough. It is the first hands-on manual that lays out the basic principles and concepts for developing computer documentation and provides step-by-step guidelines for putting a manual together. The authors, both technical writing specialists with extensive teaching and consulting experience, give the reader expert guidance in analyzing the audience for a computer manual; organizing documentation; presenting the content: front matter, body, and back matter; developing usability and retrievability aids; providing online documentation; packaging the document; and ensuring quality. Numerous photographs, diagrams, and charts illustrate each phase of the project.

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