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Develop Your Assertiveness (Third Edition)

Sue Bishop

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ISBN 10: 0749466987 / ISBN 13: 9780749466985
Published by Kogan Page Limited/Viva Books, 2013
New Condition: New Soft cover
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Develop Your Assertiveness, 3rd edition, offers simple techniques that will help you become more aware of your strengths and weaknesses, so that you can learn how best to modify your behaviour in social and business interactions. Being more confident and learning how best to communicate with your colleagues will enable you to create win-win situations, thus improving your career prospects and enhancing your social life. Packed with examples and exercises, this essential guide covers topics such as: ? the importance of choice of behaviour ? tension control ? self-awareness and self-esteem ? relationships ? making and refusing requests ? dealing with problem people ? tricky situations ? assertiveness online Work through the exercises and activities in Develop your Assertiveness to measure your progress and reach your goals. Contents: Introduction Chapter 1: To be, or not to be? ? Conditioning ? Appropriate behaviour choice Chapter 2: Prepare to assert yourself ? Tension control ? Inner calm Chapter 3: Positive thinking ? Self-awareness and self-esteem ? Positive self-image ? Positive language ? Positive affirmations ? Positive outcomes Chapter 4: Rights and wrongs ? Everyone?s basic rights Chapter 5: Now and then ? How assertive are you? Chapter 6: Now see hear ? Listening ? The art of small talk ? Conflict resolution Chapter 7: Body talk ? Body language Chapter 8: Relationships ? Matching ? Mirroring ? Why bother to match and mirror? ? Relationships with relatives Chapter 9: Words and phrases ? Direct, assertive communication ? Honesty ? Spontaneity Chapter 10: Power ? Confident delivery ? Volume and intonation ? Projection ? Position and status Chapter 11: Yes and no ? Making and refusing requests ? Broken record technique Chapter 12: Problem people ? The irate ? The stayer ? The rabbit ? Your boss ? The critic Chapter 13: Tricky situations ? Giving criticism ? Compliments ? Asking for a rise, promotion or career move ? Being interviewed ? Presentations ? Face to face meetings Chapter 14: Evolving technologies ? Social networking ? Texting ? E-mails ? Virtual workplaces ? Virtual meetings ? Instant messaging ? Video conferencing Conclusion Printed Pages: 168. Bookseller Inventory # 74648

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Bibliographic Details

Title: Develop Your Assertiveness (Third Edition)

Publisher: Kogan Page Limited/Viva Books

Publication Date: 2013

Binding: Softcover

Book Condition:New

Edition: 3rd edition.

About this title


Develop Your Assertiveness
offers simple techniques to enable professionals, students and job seekers to speak up and say what they mean at work and at home. Packed with examples and exercises, it is a self-help guide covering topics such as: tension control, self-awareness and self-esteem; relationships; making and refusing requests; dealing with problem people; triggering positive responses and influencing behavior. 

This new edition is updated with new examples and case studies on problem people and tricky situations and brief summaries at the end of each chapter. The whole text has been revised to reflect the changes in technology, its use in the workplace and how it can create problems.  Bishop touches on topics such as assertiveness online, video conferences, online meetings and advice on what to do when using body language to show assertiveness isn't an option.

Book Description:

Self-coaching approach to becoming a better advocate for oneself at work and at home

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