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Essence of Total Quality Management, The

John Bank

3 ratings by Goodreads
ISBN 10: 013284902X / ISBN 13: 9780132849029
Published by Prentice Hall, 1993
Used Condition: Used: Good Soft cover
From Ergodebooks (RICHMOND, TX, U.S.A.)

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Bibliographic Details

Title: Essence of Total Quality Management, The

Publisher: Prentice Hall

Publication Date: 1993

Binding: Paperback

Book Condition:Used: Good

About this title


The Essence of Total Quality Management is an invaluable reference source for managers on short courses; for MBA and other students who want to get quickly to the heart of the subject; as reference material for managers' bookshelves and for aspiring managers wishing to improve their knowledge and skills.

From the Back Cover:

This book places quality as a major management concern, describing how to develop a positive Total Quality Management company culture. It sets out the main concepts of TQM. It describes the difference between TQM and traditional quality control and analyses of the costs of quality (preentation, appraisal, international failure, external failure, lost opportunities). Key concepts are illustrated throughout with real business situations.

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