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ON THE FRONT LINE. Organization Of Work In The Information Economy

Frenkel, Korczynski, Shire, and Tam

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ISBN 10: 0801435870 / ISBN 13: 9780801435874
Published by ILR Press of Cornell University Press:, 1999
Condition: Fine Hardcover
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About this Item

318 pages and numerous Tables. "This book is about similarities and differences in work organization, specifically, the knowledge, skills. and creativity used in undertaking differences of customer-related-that is, front-line-work. It is not about differences in work organizations within similar work settings." FINE HARDCOVER. Size: 8vo - over 7¾" - 9¾" tall. Bookseller Inventory # 006880

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Bibliographic Details

Title: ON THE FRONT LINE. Organization Of Work In ...

Publisher: ILR Press of Cornell University Press:

Publication Date: 1999

Binding: Hard Cover

Book Condition: Fine

Dust Jacket Condition: No dust jacket present

About this title

Synopsis:

The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and eight leading companies in the United States, Australia, and Japan. On the Front Line reveals similarities and differences found in work environments--such as variance in authority relations and division of labor--as well as significant contrasts between management approaches used in Japan and those used in the United States and Australia. By examining how work differs among service, sales, and knowledge-based settings, it also shows how bureaucratic, entrepreneurial, and network forms of organization coexist in the informational economy. This seminal analysis of work in the service sector offers both a benchmark for consultants working with customer-contact organizations and valuable information for anyone concerned with the changing nature of work.

About the Author:

Marek Korczynski is Chair in Sociology of Work at the Nottingham University Business School. He is author of Human Resource Management in Service Work and coauthor of Rhythms of Labour.

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PASCALE'S BOOKS a mail order business specializing in scholarly non-fiction, in many subjects, such as legal history, sociology, technology, architecture, aviation, astronomy and natural sciences & more. Content and condition are both equally important to me as a bookseller. I have 30 years experience buying and selling books & ephemera. "Read an old book and learn something new."

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