Facilitation at a Glance! 4th Edition

Ingrid Bens

Published by Goal/QPC, 2016
ISBN 10: 1576811832 / ISBN 13: 9781576811832
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Synopsis: It is impossible to be part of an organization today and not attend meetings. Staff meetings, project meetings, task force meetings, planning and coordinating meetings.....the list is endless. The worst thing about many of these meetings is that they re poorly run and waste valuable time. Today, there s been a growing recognition that effective meetings happen when proper attention has been paid to the process elements and when proceedings are skillfully facilitated. We are now spending so much time in meetings and being asked to achieve so many important goals in teams that there s a growing need for skilled facilitation throughout our organizations and our communities. Facilitation is fast becoming a core competency for anyone who leads a team, manages a project, heads up a committee, or manages a department. To get the most from people today, leaders have to know how to create buy-in, generate participation, and empower people. To keep pace, today s leaders need to be coaches, mentors, and teachers. At the core of each of these new roles is the skill of facilitation and this pocket guide is your essential resource for this expertise. Facilitation at a Glance! is a best seller and in this new edition all of the features that made past editions so popular have been retained. Every chapter has been further enhanced and a number of new elements have been added. There is an innovative chapter on the Art of Questioning that helps facilitators identify the right questions to ask in a wide variety of situations. It contains a unique Question Bank with over 150 tried and tested questions that will help with all kinds of situations, such as establishing parameters, behavioral norms, expectations, uncovering issues, creative thinking, resistance to change, commitment, clarity, perspective etc. The chapters on Decision Making and Conflict Management have had major updates to add important new techniques. The chapter on Meeting Management now features process notes for the all important Status Update Meeting and at a glance charts describing facilitator best practices, before, at the start, during and at the end of every meeting. With this new edition, Facilitation at a Glance! increases its importance as a must-have resource for anyone who plans meetings or leads teams.

About the Author: Ingrid Bens, Author & Certified Professional Facilitator Ingrid Bens is a consultant and trainer whose special areas of expertise are facilitation skills, team building, employee participation and conflict management. She has a Master s degree in Adult Education and more than 20 years of experience as a workshop leader and Organization Development consultant. Ingrid Bens is a certified professional facilitator and has also been granted the title of master facilitator. Ingrid Bens conducts workshops on core facilitation skills, advanced facilitation strategies and conflict management. Ingrid is the founder of Facilitation Tutor and the Facilitation Cores Skills eLearning program which is located in Sarasota, Florida. Past clients of Ingrid Bens include: General Electric Canada, Ontario Securities Commission, Bayer, Royal Bank, Nabisco Foods, Ontario Cancer Institute, University of Toronto, Philadelphia Children!s Hospital, Guillevin International, Bell Canada, Noma Industries, Moore Business Forms, NOAA, Harley-Davidson, CIBA-Geigy, Honeywell, Cardinal FG, Baystate Health Services, Baxter Corporation, KPMG, Harcourt Brace, The Boeing Company, The National Education Association, AARP, City of St. Petersburg, Florida, US Federal Deposit Insurance Corp, Eaton Cutler Hammer, EPA, Reliant Energy, St. Luke's Medical Group, Sarasota County Government, Genzyme, USDA Graduate School, U.S. Sugar, NASA, CitiGroup, Genzyme.


Since 1995 GOAL/QPC has been a leader in the world of Quality Management. GOAL/QPC's concisely written pocket guides, known as Memory Joggers, enable people at all organizational levels to learn and apply tools, methods and processes that are critically needed to attain world-class organizational excellence. With over 12M copies in circulation, our customers value our Memory Joggers as stand-alone learning resources or for use in a training environment. Made popular with our trademark format of "What is it, What does it do, How do I do it?" , published in a pocket sized spiral binding, users can quickly find and acquire knowledge and insight from the leading edge book content.

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Bibliographic Details

Title: Facilitation at a Glance! 4th Edition
Publisher: Goal/QPC
Publication Date: 2016
Binding: Spiral-bound
Illustrator: GOAL/QPC
Book Condition: New
Edition: 4th.

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