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Fix It or Pull It: Confessions of a Former Field Technician

Steven J. Filippini

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ISBN 10: 0595308007 / ISBN 13: 9780595308002
Published by iUniverse
New Condition: New Soft cover
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About this Item

218 pages. Dimensions: 9.0in. x 6.0in. x 0.5in.From the first time he strapped on a toolbelt to the last time he required first aid, Steve was involved with every aspect of the alarm industry and lived to tell about it. Throughout his twenty-five years in the field, Steve dealt with angry pets, furious consumers and more than his share of the insect world while providing a much needed but usually under appreciated service to his customers. His insight into human behavior forces us to take a good look at how the working class really deals with you, the customer, and how they maintain their sense of humor throughout most of it. Fix It or Pull It provides answers to questions like, what really goes on in the food preparation area of a restaurant How far is too far when pulling a practical joke What happens when rookie meets veteran and who is usually the victor when they doWhether its alarm systems, telephone providers or other consumer based product offerings, your service technician is there to save the day. Steve brings you the human side of the business and keeps you laughing along the way. This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Bookseller Inventory # 9780595308002

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Bibliographic Details

Title: Fix It or Pull It: Confessions of a Former ...

Publisher: iUniverse

Binding: Paperback

Book Condition:New

Book Type: Paperback

About this title

Synopsis:

From the first time he strapped on a toolbelt to the last time he required first aid, Steve was involved with every aspect of the alarm industry and lived to tell about it. Throughout his twenty-five years in the field, Steve dealt with angry pets, furious consumers and more than his share of the insect world while providing a much needed but usually under appreciated service to his customers. His insight into human behavior forces us to take a good look at how the working class really deals with you, the customer, and how they maintain their sense of humor throughout most of it.

Fix It or Pull It provides answers to questions like, what really goes on in the food preparation area of a restaurant? How far is too far when pulling a practical joke? What happens when rookie meets veteran and who is usually the victor when they do?

Whether it's alarm systems, telephone providers or other consumer based product offerings, your service technician is there to save the day. Steve brings you the human side of the business and keeps you laughing along the way.

About the Author:

With over 25 years field experience working with alarm systems and other related services, Steve offers his own insight into human behavior and provides amusement along the way. Steve lives with his wife and three children in Eagan, Minnesota where he spends his time writing about things that make him twitch.

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